# SJW The Wright Care

*Operated by Mrs Susan Jayne Wright.*

SJW The Wright Care is a CQC-regulated home-care agency in Worksop.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Outstanding |
| Well-led | Outstanding |

Rating published: 06/04/2019

## Practical info

- Postcode: S80 2PU
- Local authority: Nottinghamshire
- Region: East Midlands
- City: Worksop
- Last CQC check: 06/Apr/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-06-21
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-06-21
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2019-06-21

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-06-21
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2019-06-21
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2019-06-21
- Finding
  - Staff support; induction, training, skills and experience
  - Published: 2019-06-21
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2019-06-21

### Other

- Finding
  - Evidence: Staff demonstrated genuine compassion, including visiting a service user in hospital in their own time.
  - Published: 2020-01-29
- Finding
  - Evidence: Good multi-disciplinary working, including positive feedback from district nurses, commissioners and other professionals.
  - Published: 2020-01-29
- Finding
  - Evidence: Positive staff culture with open, transparent leadership and staff feeling valued and supported.
  - Published: 2020-01-29
- Finding
  - Evidence: Effective complaints handling with all complaints investigated, responded to, and used to drive improvements.
  - Published: 2020-01-29
- Finding
  - Evidence: Strong person-centred approach with people involved in care planning and regular reviews every two months.
  - Published: 2020-01-29
- Finding
  - Evidence: People were treated with dignity and respect, with independence actively promoted during care visits.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff were trained and competency-assessed in medicines administration; only two minor errors in 12 months.
  - Published: 2020-01-29
- Finding
  - Evidence: Sufficient staffing levels maintained, with flexible cover arrangements to manage unplanned absences.
  - Published: 2020-01-29
- Finding
  - Evidence: People felt safe and staff demonstrated good knowledge of safeguarding procedures and reporting pathways.
  - Published: 2020-01-29
- **consent_capacity** _(moderate)_
  - Evidence: the documentation that should be used to show how the decision had been made, and who was involved in this, had not been completed.
  - Published: 2020-01-29
- **care_planning** _(minor)_
  - Evidence: Some care workers made suggestions about how they thought these could be made more personalised and easier to use...including showing choices people made.
  - Published: 2020-01-29
- **governance** _(moderate)_
  - Evidence: We found the auditing of some forms was not sufficiently robust to identify errors and where any improvements were needed.
  - Published: 2020-01-29
- **record_keeping** _(moderate)_
  - Evidence: we found the documentation that should be used to show how the decision had been made, and who was involved in this, had not been completed.
  - Published: 2020-01-29

### responsive

- Finding
  - End of life care and support
  - Published: 2019-06-21
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-06-21
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2019-06-21

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2019-06-21

### well_led

- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2019-06-21
- Finding
  - Continuous learning and improving care
  - Published: 2019-06-21
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2019-06-21
- Finding
  - Working in partnership with others
  - Published: 2019-06-21
- Finding
  - Planning and promoting person-centred, high-quality care and support; duty of candour
  - Published: 2019-06-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-284255660

HomeCare Compass is an independent guide and is not affiliated with the CQC.