# Care Organiser

*Operated by Care Expertise Group Limited.*

Care Organiser is a CQC-regulated home-care agency in Thornton Heath.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 09/06/2023

## Practical info

- Postcode: CR7 7ND
- Registered manager: Awong, Gabrielle
- Local authority: Croydon
- Region: London
- City: Thornton Heath
- Last CQC check: 09/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-03-23
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-03-23

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-03-23
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-03-23
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-03-23
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-03-23
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-03-23

### Other

- Finding
  - Evidence: The provider promoted continuous learning and development for all staff.
  - Published: 2023-06-10
- Finding
  - Evidence: The registered manager engaged well with people, relatives, and staff through meetings, surveys, and open communication.
  - Published: 2023-06-10
- Finding
  - Evidence: Care was person-centred, with equality characteristics recorded in care plans and goals set collaboratively with people.
  - Published: 2023-06-10
- Finding
  - Evidence: Staff received training in infection control, PPE, food hygiene, safeguarding, and medicines administration with competency checks.
  - Published: 2023-06-10
- Finding
  - Evidence: Sufficient staffing levels were maintained and people confirmed staff availability was good.
  - Published: 2023-06-10
- Finding
  - Evidence: Medicines management was safe, supported by electronic records enabling real-time oversight and audit.
  - Published: 2023-06-10
- Finding
  - Evidence: Positive behaviour support (PBS) plans were in place for all people, with a dedicated PBS team reviewing all incidents.
  - Published: 2023-06-10
- Finding
  - Evidence: People were supported in line with the Mental Capacity Act 2005, with capacity assessed and best interest decisions made in consultation with relatives.
  - Published: 2023-06-10
- **staff_competency** _(minor)_
  - Evidence: The provider did not always explore gaps in people's employment records and the registered manager told us they would do so going forwards.
  - Published: 2023-06-10
- **record_keeping** _(minor)_
  - Evidence: risks relating to how individuals would be supported to evacuate in case of an emergency were not always fully recorded although they had been assessed.
  - Published: 2023-06-10
- **incident_learning** _(moderate)_
  - Evidence: audits in place these had not identified or resolved the concerns we identified regarding notifications, gaps in staff employment histories and personal emergency evacuation plans.
  - Published: 2023-06-10
- **governance** _(critical)_
  - Evidence: One notification was not submitted to the CQC for an allegation of abuse at the Canterbury House supported living scheme.
  - Published: 2023-06-10

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-03-23
- Finding
  - Meeting people's communication needs
  - Published: 2022-03-23
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-03-23
- Finding
  - End of life care and support
  - Published: 2022-03-23
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-03-23

### safe

- Finding
  - Using medicines safely
  - Published: 2022-03-23
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-03-23

### well_led

- Finding
  - Duty of candour
  - Published: 2022-03-23
- Finding
  - Working in partnership with others
  - Published: 2022-03-23
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-03-23
- Finding
  - Continuous learning and improving care; Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2022-03-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2841172892

HomeCare Compass is an independent guide and is not affiliated with the CQC.