# Olive Leaf Health & Homecare Limited

Olive Leaf Health & Homecare Limited is a CQC-regulated home-care agency in Bristol.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 09/11/2022

## Practical info

- Postcode: BS32 4QW
- Registered manager: Kangombe, Lucia
- Local authority: South Gloucestershire
- Region: South West
- City: Bristol
- Last CQC check: 09/Nov/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Infection control practices were effective, with PPE used correctly and competency checks carried out during visits.
  - Published: 2022-11-09
- Finding
  - Evidence: Positive, person-centred culture with high staff satisfaction and strong partnership working with external professionals.
  - Published: 2022-11-09
- Finding
  - Evidence: Robust governance systems including audits, quality assurance monitoring, and electronic performance analytics.
  - Published: 2022-11-09
- Finding
  - Evidence: Safe recruitment practices including satisfactory references and DBS checks before staff commenced work.
  - Published: 2022-11-09
- Finding
  - Evidence: Sufficient staffing levels with consistent care teams; people reported familiarity and confidence in their carers.
  - Published: 2022-11-09
- Finding
  - Evidence: Medicines were managed and administered safely with daily electronic monitoring by the registered manager and deputy.
  - Published: 2022-11-09
- Finding
  - Evidence: People received safe care from staff who knew them well, with robust safeguarding processes and regular competency checks in place.
  - Published: 2022-11-09

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-11-09
- Finding
  - Using medicines safely
  - Published: 2022-11-09
- Finding
  - Staffing and recruitment
  - Published: 2022-11-09
- Finding
  - Assessing risk, safety monitoring and management; Preventing and controlling infection
  - Published: 2022-11-09
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-09

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-11-09
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-11-09
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2022-11-09
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-11-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2840707895

HomeCare Compass is an independent guide and is not affiliated with the CQC.