# Allways Care Community Support Agency

*Operated by SBL Care Ltd.*

Allways Care Community Support Agency is a CQC-regulated home-care agency in Skegness.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/08/2019

## Practical info

- Postcode: PE25 3EP
- Registered manager: Wiseman, Jennifer
- Local authority: Lincolnshire
- Region: East Midlands
- City: Skegness
- Last CQC check: 07/Aug/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-08-07
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-08-07
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2019-08-07

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-08-07
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2019-08-07
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2019-08-07
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2019-08-07
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2019-08-07

### Other

- Finding
  - Evidence: Strong leadership with an open culture, accessible management, out-of-hours on-call rota, and regular quality monitoring including spot checks and surveys.
  - Published: 2020-01-29
- Finding
  - Evidence: Registered manager log for January and February 2017 indicated no missed calls.
  - Published: 2020-01-29
- Finding
  - Evidence: Complaints were handled promptly and effectively, with no outstanding complaints at the time of inspection.
  - Published: 2020-01-29
- Finding
  - Evidence: Care plans were person-centred, regularly reviewed, and responsive to individual changes, including support for hobbies and interests.
  - Published: 2020-01-29
- Finding
  - Evidence: People were treated with dignity, respect, and compassion; privacy maintained during personal care; confidential records stored securely.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received regular refresher training, supervision, appraisals, and access to nationally recognised qualifications.
  - Published: 2020-01-29
- Finding
  - Evidence: Structured induction aligned to the Care Certificate, including shadowing, hands-on training, and competency assessments before independent working.
  - Published: 2020-01-29
- Finding
  - Evidence: Medicines were managed safely, with people assisted at the right time and in the right way, and no shortages reported.
  - Published: 2020-01-29
- Finding
  - Evidence: Robust safe recruitment process including DBS checks and employment references, with no use of agency or bank staff to fill gaps.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff demonstrated clear knowledge of safeguarding procedures and the 'seven steps to safety' framework, with no concerns raised about abuse or harm.
  - Published: 2020-01-29

### responsive

- Finding
  - End of life care and support
  - Published: 2019-08-07
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-08-07
- Finding
  - Meeting people's communication needs
  - Published: 2019-08-07
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2019-08-07

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2019-08-07
- Finding
  - Preventing and controlling infection
  - Published: 2019-08-07
- Finding
  - Using medicines safely
  - Published: 2019-08-07
- Finding
  - Staffing and recruitment
  - Published: 2019-08-07
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2019-08-07

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2019-08-07
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2019-08-07
- Finding
  - Planning and promoting person-centred, high-quality care and support with openness; duty of candour
  - Published: 2019-08-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2839778869

HomeCare Compass is an independent guide and is not affiliated with the CQC.