# Forget Me Not Home Care Ltd

Forget Me Not Home Care Ltd is a CQC-regulated home-care agency in Sleaford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Outstanding |
| Well-led | Outstanding |

Rating published: 20/03/2026

## Practical info

- Postcode: NG34 0QA
- Registered manager: Rochford, Lee
- Local authority: Lincolnshire
- Region: East Midlands
- City: Sleaford
- Last CQC check: 20/Mar/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Promoting independence and choice
  - Published: 2021-10-30
- Finding
  - Dignity, respect and compassion
  - Published: 2021-10-30

### effective

- Finding
  - Working with external healthcare professionals
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act compliance
  - Published: 2021-10-30
- Finding
  - Staff supervision and support
  - Published: 2021-10-30
- Finding
  - Staff training and qualifications
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Strong governance and audit systems including incident learning and monthly quality monitoring
  - Published: 2021-10-30
- Finding
  - Evidence: End of life care provided with sensitivity, compassion and practical resourcefulness
  - Published: 2021-10-30
- Finding
  - Evidence: Robust staff training programme including NVQ qualifications up to Level 5 and National Care Certificate
  - Published: 2021-10-30
- Finding
  - Evidence: Registered manager led by example, delivering hands-on care at least one day per week
  - Published: 2021-10-30
- Finding
  - Evidence: Staff went far beyond contractual obligations, providing unpaid additional support and personal gifts
  - Published: 2021-10-30
- Finding
  - Evidence: Strong culture of innovation including secure online chat-room for real-time staff communication
  - Published: 2021-10-30
- Finding
  - Evidence: Monthly face-to-face care plan reviews by assistant manager ensured responsiveness to changing needs
  - Published: 2021-10-30
- Finding
  - Evidence: Personal one-to-one introductions of every staff member to every client before care commenced
  - Published: 2021-10-30
- Finding
  - Evidence: Meticulous call scheduling meant no staff were ever late; calls frequently arrived early
  - Published: 2021-10-30
- Finding
  - Evidence: Minimum one-hour call time ensured holistic, unhurried care meeting physical and emotional needs
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - End of life care
  - Published: 2021-10-30
- Finding
  - Person-centred care planning
  - Published: 2021-10-30

### safe

- Finding
  - Safeguarding and incident learning
  - Published: 2021-10-30
- Finding
  - Risk assessment and infection control
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Staffing deployment and call scheduling
  - Published: 2021-10-30

### well_led

- Finding
  - Governance and quality monitoring
  - Published: 2021-10-30
- Finding
  - Staff welfare and development
  - Published: 2021-10-30
- Finding
  - Leadership and culture of innovation
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2839729656

HomeCare Compass is an independent guide and is not affiliated with the CQC.