# Xtra Healthcare

*Operated by Xtra Healthcare Limited.*

Xtra Healthcare is a CQC-regulated home-care agency in Corby.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 03/08/2023

## Practical info

- Postcode: NN17 5JG
- Registered manager: Badza, Winnie
- Local authority: North Northamptonshire
- Region: East Midlands
- City: Corby
- Last CQC check: 03/Aug/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider worked in partnership with local authority commissioners and other health and social care professionals.
  - Published: 2023-08-03
- Finding
  - Evidence: People and families contacted regularly for feedback; spot checks used to observe practice and gather views.
  - Published: 2023-08-03
- Finding
  - Evidence: Regular supervisions ensured staff provided care at the required standard and staff were clear on their roles.
  - Published: 2023-08-03
- Finding
  - Evidence: Lessons learnt when things went wrong; financial practices reviewed and improved following a complaint.
  - Published: 2023-08-03
- Finding
  - Evidence: Effective infection prevention and control measures with up-to-date PPE use and policy.
  - Published: 2023-08-03
- Finding
  - Evidence: Medicines administered, recorded and stored safely with competency assessments and auditing systems in place.
  - Published: 2023-08-03
- Finding
  - Evidence: All staff had undertaken specialist training in learning disabilities and autism, refreshed regularly.
  - Published: 2023-08-03
- Finding
  - Evidence: Appropriate recruitment practices in place including DBS checks and employment references before staff commenced work.
  - Published: 2023-08-03
- Finding
  - Evidence: Personalised risk assessments gave clear strategies for staff while enabling independence; staff skilled in recognising signs of emotional distress.
  - Published: 2023-08-03

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-08-03
- Finding
  - Preventing and controlling infection
  - Published: 2023-08-03
- Finding
  - Using medicines safely
  - Published: 2023-08-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-03
- Finding
  - Staffing and recruitment
  - Published: 2023-08-03

### well_led

- Finding
  - Continuous learning, improving care and working in partnership
  - Published: 2023-08-03
- Finding
  - Engaging and involving people, the public and staff
  - Published: 2023-08-03
- Finding
  - Managers and staff clear on roles, quality performance, risks and regulatory requirements
  - Published: 2023-08-03
- Finding
  - Duty of candour
  - Published: 2023-08-03
- Finding
  - Promoting a positive, person-centred, open, inclusive and empowering culture
  - Published: 2023-08-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2837786920

HomeCare Compass is an independent guide and is not affiliated with the CQC.