# WiCare Services Ltd

WiCare Services Ltd is a CQC-regulated home-care agency in Northampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 15/08/2018

## Practical info

- Postcode: NN2 8DW
- Registered manager: Mudoti-Osuya, Kester
- Local authority: West Northamptonshire
- Region: East Midlands
- City: Northampton
- Last CQC check: 15/Aug/2018 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Improvements were made to the service following feedback from the local authority quality monitoring team.
  - Published: 2020-01-29
- Finding
  - Evidence: Registered manager was an experienced mental health nurse with additional community nurse prescribing qualifications.
  - Published: 2020-01-29
- Finding
  - Evidence: People expressed high satisfaction; one person wrote 'I receive excellent service and the care staff is always here to help.'
  - Published: 2020-01-29
- Finding
  - Evidence: Person-centred care plans were developed with involvement of people and their families.
  - Published: 2020-01-29
- Finding
  - Evidence: People's mental capacity was assessed and people were empowered to be as independent as possible.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff had training and support including moving and handling, basic life support, and safeguarding.
  - Published: 2020-01-29
- Finding
  - Evidence: Infection control procedures were followed including use of personal protective equipment.
  - Published: 2020-01-29
- Finding
  - Evidence: Appropriate medicines management arrangements were in place; registered manager held a qualification in prescribing.
  - Published: 2020-01-29
- Finding
  - Evidence: Safe recruitment processes were in place including DBS checks and written references.
  - Published: 2020-01-29
- Finding
  - Evidence: Risk assessments were reviewed regularly and reflected people's current needs with clear mitigation instructions.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff understood safeguarding responsibilities and the registered manager raised safeguarding alerts promptly.
  - Published: 2020-01-29
- **end_of_life_care** _(minor)_
  - Evidence: People had not had the opportunity to discuss what it meant to be at the end of life or make their preferences known in an advanced care plan.
  - Published: 2020-01-29
- **governance** _(minor)_
  - Evidence: The registered manager had not formally monitored the quality of the service through audits, such as care plans, daily notes and training.
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2837386539

HomeCare Compass is an independent guide and is not affiliated with the CQC.