# Caremark (Mid Surrey)

*Operated by LME Investments Limited.*

Caremark (Mid Surrey) is a CQC-regulated home-care agency in Leatherhead.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 16/02/2024

## Practical info

- Postcode: KT22 8BL
- Registered manager: Matier, Tara
- Local authority: Surrey
- Region: South East
- City: Leatherhead
- Last CQC check: 16/Feb/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2025-10-01
- Finding
  - Ensuring people are well treated and supported; Supporting people to express their views and be involved in making decisions about their care
  - Published: 2025-10-01

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2025-10-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2025-10-01
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2025-10-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2025-10-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2025-10-01

### Other

- Finding
  - Evidence: Manager had improved continuity of care, manageable rotas and staff morale since taking post.
  - Published: 2025-10-01
- Finding
  - Evidence: People were well supported with eating and drinking, with staff monitoring intake and escalating concerns appropriately.
  - Published: 2025-10-01
- Finding
  - Evidence: Provider responded immediately during and after inspection, scheduling training and committing to care plan reviews within two weeks.
  - Published: 2025-10-01
- Finding
  - Evidence: Manager demonstrated prompt response to safeguarding concerns with appropriate reporting to CQC and local authority.
  - Published: 2025-10-01
- Finding
  - Evidence: Effective partnership working with families, health professionals and the local authority to coordinate care.
  - Published: 2025-10-01
- Finding
  - Evidence: Staff provided a thoughtful, kind and considerate service; people and relatives reported feeling safe and well-treated.
  - Published: 2025-10-01
- Finding
  - Evidence: Sufficient staffing levels enabled consistent care workers who could build relationships with people and become familiar with their needs.
  - Published: 2025-10-01
- **consent_capacity** _(moderate)_
  - Evidence: There were not always mental capacity assessments in place for significant decisions where there was reason to believe a person may lack capacity.
  - Published: 2025-10-01
- **cultural_competency** _(minor)_
  - Evidence: The provider had not been ensuring new staff were supported to adapt to a new culture and new role. 'They are naturally slightly disadvantaged.'
  - Published: 2025-10-01

### responsive

- Finding
  - End of life care and support
  - Published: 2025-10-01
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2025-10-01
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2025-10-01

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2025-10-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-10-01
- Finding
  - Preventing and controlling infection
  - Published: 2025-10-01
- Finding
  - Staffing and recruitment
  - Published: 2025-10-01
- Finding
  - Using medicines safely
  - Published: 2025-10-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2025-10-01

### well_led

- Finding
  - Working in partnership with others
  - Published: 2025-10-01
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2025-10-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2025-10-01
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2025-10-01
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2025-10-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2837303131

HomeCare Compass is an independent guide and is not affiliated with the CQC.