# Chilmington at Home

*Operated by Chilmington Homes Limited.*

Chilmington at Home is a CQC-regulated home-care agency in Reading.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 03/08/2023

## Practical info

- Postcode: RG30 2ES
- Registered manager: Koczubik, Claire
- Local authority: Reading
- Region: South East
- City: Reading
- Last CQC check: 03/Aug/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-08-03
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-08-03
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-08-03

### effective

- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-08-03
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-08-03
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-08-03

### Other

- Finding
  - Evidence: Quality assurance systems including regular audits of MAR charts and care plans, with themes and trends analysed and shared with staff.
  - Published: 2023-08-03
- Finding
  - Evidence: Positive, open culture with whistleblowing policy, duty of candour, and regular team meetings and supervisions to share learning.
  - Published: 2023-08-03
- Finding
  - Evidence: Strong partnership working with GPs, occupational therapists, social services and local authorities to support people's health and wellbeing.
  - Published: 2023-08-03
- Finding
  - Evidence: Care plans were detailed, individualised, person-centred and updated whenever needs changed, including accessible easy-read versions.
  - Published: 2023-08-03
- Finding
  - Evidence: Very low staff turnover supported consistent, person-centred care from staff who knew people well.
  - Published: 2023-08-03
- Finding
  - Evidence: All care staff administering medicines had competencies reviewed annually and spot check audits conducted at least six-monthly.
  - Published: 2023-08-03
- Finding
  - Evidence: Sufficient staffing levels with continuity of care; staff reported never feeling rushed and always staying the allocated time.
  - Published: 2023-08-03
- Finding
  - Evidence: Risk assessments were consistent, clear and in date, with guidance for staff to mitigate risks readily accessible in care plans.
  - Published: 2023-08-03

### responsive

- Finding
  - End of life care and support
  - Published: 2023-08-03
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-08-03
- Finding
  - Meeting people's communication needs
  - Published: 2023-08-03
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-08-03

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-08-03
- Finding
  - Preventing and controlling infection
  - Published: 2023-08-03
- Finding
  - Using medicines safely
  - Published: 2023-08-03
- Finding
  - Staffing and recruitment
  - Published: 2023-08-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-03

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-08-03
- Finding
  - Engaging and involving people using the service, the public and staff; continuous learning and improving care
  - Published: 2023-08-03
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-08-03
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-08-03
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-08-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-283533238

HomeCare Compass is an independent guide and is not affiliated with the CQC.