# Humbercare Ltd Grimsby Office

*Operated by Humbercare Limited.*

Humbercare Ltd Grimsby Office is a CQC-regulated home-care agency in Grimsby.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/09/2023

## Practical info

- Postcode: DN31 1NB
- Registered manager: Thompson, Dale
- Local authority: North East Lincolnshire
- Region: Yorkshire & Humberside
- City: Grimsby
- Last CQC check: 06/Sep/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-09-06
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-09-06
- Finding
  - Adapting service, design, decoration to meet people's needs
  - Published: 2023-09-06
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-09-06
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-09-06
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-09-06

### Other

- Finding
  - Evidence: Good partnership working with health and social care professionals to support people's wellbeing.
  - Published: 2023-09-06
- Finding
  - Evidence: Leadership promoted a positive, inclusive culture with effective quality audits and engagement mechanisms.
  - Published: 2023-09-06
- Finding
  - Evidence: Staff completed Care Certificate and received regular supervision, spot checks, and mandatory training.
  - Published: 2023-09-06
- Finding
  - Evidence: Strong learning culture with reflective meetings following incidents and an open, honest management team.
  - Published: 2023-09-06
- Finding
  - Evidence: Care plans and risk assessments were person-centred, regularly reviewed, and involved people and their relatives.
  - Published: 2023-09-06
- Finding
  - Evidence: Medicines managed safely with staff training and competency assessments in place.
  - Published: 2023-09-06
- Finding
  - Evidence: Robust recruitment practices and sufficient staffing levels ensured continuity of care with consistent staff teams.
  - Published: 2023-09-06
- Finding
  - Evidence: People felt safe with staff and reported no concerns; positive, meaningful interactions observed between staff and people using the service.
  - Published: 2023-09-06

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-09-06
- Finding
  - Preventing and controlling infection
  - Published: 2023-09-06
- Finding
  - Using medicines safely
  - Published: 2023-09-06
- Finding
  - Staffing and recruitment
  - Published: 2023-09-06
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-09-06
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-09-06

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-09-06
- Finding
  - Continuous learning and improving care
  - Published: 2023-09-06
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-09-06
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-09-06
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-09-06
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-09-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2832201405

HomeCare Compass is an independent guide and is not affiliated with the CQC.