# Marego Limited

Marego Limited is a CQC-regulated home-care agency in Enfield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/12/2023

## Practical info

- Postcode: EN1 3TF
- Registered manager: Rego, Gloria
- Local authority: Enfield
- Region: London
- City: Enfield
- Last CQC check: 30/Dec/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2025-12-12
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2025-12-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2025-12-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2025-12-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2025-12-12

### Other

- Finding
  - Evidence: Cultural and dietary preferences documented in care plans; protected characteristics considered and addressed.
  - Published: 2025-12-12
- Finding
  - Evidence: Good governance with audits, contingency plans, duty of candour compliance and timely statutory notifications to CQC.
  - Published: 2025-12-12
- Finding
  - Evidence: Person-centred culture with registered manager open and transparent; relatives described staff as 'compassionate and professional'.
  - Published: 2025-12-12
- Finding
  - Evidence: Effective partnership working with healthcare professionals to support people's health and well-being.
  - Published: 2025-12-12
- Finding
  - Evidence: Staff received mandatory Care Certificate training, additional specialist training, regular supervision and appraisal.
  - Published: 2025-12-12
- Finding
  - Evidence: Medicines were administered safely by trained staff with competency assessments and monthly MAR checks.
  - Published: 2025-12-12
- Finding
  - Evidence: Risk assessments were comprehensive, regularly reviewed and updated to reflect changes in people's needs.
  - Published: 2025-12-12
- Finding
  - Evidence: Staff had clear understanding of safeguarding and were confident reporting concerns to the registered manager, local authority and CQC.
  - Published: 2025-12-12
- Finding
  - Evidence: Robust and safe staff recruitment with pre-employment checks including DBS and references completed before commencement.
  - Published: 2025-12-12
- Finding
  - Evidence: People were supported to have maximum choice and control of their lives in the least restrictive way possible.
  - Published: 2025-12-12

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2025-12-12
- Finding
  - Preventing and controlling infection
  - Published: 2025-12-12
- Finding
  - Using medicines safely
  - Published: 2025-12-12
- Finding
  - Staffing and recruitment
  - Published: 2025-12-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2025-12-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-12-12

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2025-12-12
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2025-12-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2025-12-12
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2025-12-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2025-12-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2825673435

HomeCare Compass is an independent guide and is not affiliated with the CQC.