# Essex and Suffolk Quality Care Ltd

Essex and Suffolk Quality Care Ltd is a CQC-regulated home-care agency in Clacton On Sea.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/06/2025

## Practical info

- Postcode: CO16 8HJ
- Registered manager: Desborough, Katie
- Local authority: Essex
- Region: East
- City: Clacton On Sea
- Last CQC check: 11/Jun/2025 - 00:00

## Inspection findings

### effective

- Finding
  - Mental Capacity Act 2005
  - Published: 2022-07-06
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-07-06
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-06
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-06
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-06

### Other

- Finding
  - Evidence: The provider had ensured staff were accessing appropriate testing and had received their COVID-19 vaccinations.
  - Published: 2022-07-06
- Finding
  - Evidence: Care plans were written in a person-centred way and contained people's preferences and choices.
  - Published: 2022-07-06
- Finding
  - Evidence: The provider worked with other professionals such as GPs, occupational therapists and district nurses.
  - Published: 2022-07-06
- Finding
  - Evidence: Staff received an induction, three-monthly supervision and annual appraisals; team meetings had commenced.
  - Published: 2022-07-06
- Finding
  - Evidence: The provider logged and responded to complaints from people and relatives, investigating and apologising where appropriate.
  - Published: 2022-07-06
- Finding
  - Evidence: Improvements had been made in meeting the Accessible Information Standard and recording oral healthcare and sensory needs.
  - Published: 2022-07-06
- Finding
  - Evidence: There were enough staff employed to provide the required care for people; most staff confirmed they were not rushed.
  - Published: 2022-07-06
- **other** _(critical)_
  - Evidence: We found gaps in the employment history of staff which had not explained or recorded in all the files we looked at.
  - Published: 2022-07-06
- **leadership** _(moderate)_
  - Evidence: I really feel that the office and management is a real problem. They do not listen.
  - Published: 2022-07-06
- **communication_with_families** _(moderate)_
  - Evidence: over half of people said they were not happy with communication and being informed of changes.
  - Published: 2022-07-06

### responsive

- Finding
  - End of life care and support
  - Published: 2022-07-06
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2022-07-06
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-06
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-06
- Finding
  - Planning personalised care to meet needs and preferences
  - Published: 2022-07-06

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-06
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-06
- Finding
  - Staffing and recruitment
  - Published: 2022-07-06
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-06
- Finding
  - Using medicines safely
  - Published: 2022-07-06
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-06

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-07-06
- Finding
  - Engaging and involving people, public and staff
  - Published: 2022-07-06
- Finding
  - Managers and staff understanding roles, quality, risk and regulatory requirements
  - Published: 2022-07-06
- Finding
  - Promoting a positive, person-centred culture and duty of candour
  - Published: 2022-07-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-282111399

HomeCare Compass is an independent guide and is not affiliated with the CQC.