# Regus

*Operated by AA Nursing Care Limited.*

Regus is a CQC-regulated home-care agency in Bromley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/12/2019

## Practical info

- Postcode: BR1 1LU
- Registered manager: Kone, Lebouet
- Local authority: Bromley
- Region: London
- City: Bromley
- Last CQC check: 06/Dec/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Promotion of independence
  - Published: 2023-11-04
- Finding
  - Involvement in decisions and care
  - Published: 2023-11-04
- Finding
  - Dignity and respect
  - Published: 2023-11-04
- Finding
  - Kindness and compassion of staff
  - Published: 2023-11-04

### effective

- Finding
  - Consent and Mental Capacity Act compliance
  - Published: 2023-11-04
- Finding
  - Nutrition and hydration support
  - Published: 2023-11-04
- Finding
  - Supervision and appraisal
  - Published: 2023-11-04
- Finding
  - Coordination with other healthcare services
  - Published: 2023-11-04
- Finding
  - Holistic needs assessment
  - Published: 2023-11-04
- Finding
  - Induction and training programme
  - Published: 2023-11-04

### Other

- Finding
  - Evidence: People knew how to make a complaint and the provider had a clear complaints procedure in place.
  - Published: 2023-11-04
- Finding
  - Evidence: Staff infection control practices were appropriate, with consistent use of PPE reported.
  - Published: 2023-11-04
- Finding
  - Evidence: The registered manager worked collaboratively with external agencies including local authority social work professionals.
  - Published: 2023-11-04
- Finding
  - Evidence: The provider had systems for seeking people's views and acted on feedback, including telephone checks and an annual survey.
  - Published: 2023-11-04
- Finding
  - Evidence: People were involved in care planning and received personalised care reflecting individual needs and preferences.
  - Published: 2023-11-04

### responsive

- Finding
  - End of life care
  - Published: 2023-11-04
- Finding
  - Complaints handling
  - Published: 2023-11-04
- Finding
  - Person-centred care planning
  - Published: 2023-11-04

### safe

- Finding
  - Incident and accident reporting and review
  - Published: 2023-11-04
- Finding
  - Infection control
  - Published: 2023-11-04
- Finding
  - Safeguarding awareness
  - Published: 2023-11-04
- Finding
  - Safe recruitment practices
  - Published: 2023-11-04
- Finding
  - Staffing levels and deployment
  - Published: 2023-11-04
- Finding
  - Medicines management
  - Published: 2023-11-04
- Finding
  - Risk assessment and care planning for identified risks
  - Published: 2023-11-04

### well_led

- Finding
  - Partnership working with external agencies
  - Published: 2023-11-04
- Finding
  - Engagement with people using the service
  - Published: 2023-11-04
- Finding
  - Staff culture and team working
  - Published: 2023-11-04
- Finding
  - Registered manager knowledge of legal responsibilities
  - Published: 2023-11-04
- Finding
  - Quality monitoring and governance systems
  - Published: 2023-11-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2817026518

HomeCare Compass is an independent guide and is not affiliated with the CQC.