# Radiant Life Care

*Operated by RadiantLife Ltd.*

Radiant Life Care is a CQC-regulated home-care agency in Rainham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/04/2025

## Practical info

- Postcode: RM13 8TU
- Registered manager: Babatunde, Tayo
- Local authority: Havering
- Region: London
- City: Rainham
- Last CQC check: 14/Apr/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-08-31
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-08-31
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-08-31

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-08-31
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-31
- Finding
  - Supporting people to eat and drink; Supporting people to live healthier lives and access healthcare
  - Published: 2022-08-31
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-31
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-31

### Other

- Finding
  - Evidence: Staff had developed good relationships with people and were described as kind, respectful and punctual.
  - Published: 2022-08-31
- Finding
  - Evidence: Provider worked in partnership with local authority and attended forums to share best practice.
  - Published: 2022-08-31
- Finding
  - Evidence: Complaints procedure was accessible and complaints were investigated and responded to appropriately.
  - Published: 2022-08-31
- Finding
  - Evidence: Staff received regular supervision, training and support, including Care Certificate induction.
  - Published: 2022-08-31
- Finding
  - Evidence: Care plans were person-centred, signed by people, and included cultural, religious and communication needs.
  - Published: 2022-08-31
- Finding
  - Evidence: New electronic call monitoring system introduced to minimise late and missed calls.
  - Published: 2022-08-31
- Finding
  - Evidence: Robust recruitment processes including DBS checks, right to work checks and structured inductions.
  - Published: 2022-08-31
- Finding
  - Evidence: Risk assessments were reviewed and updated to reflect changes in people's needs, with clear guidance for staff.
  - Published: 2022-08-31
- Finding
  - Evidence: Medicines were being managed safely with completed MARs, staff competency assessments and regular audits.
  - Published: 2022-08-31

### responsive

- Finding
  - End of life care and support
  - Published: 2022-08-31
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-31
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-31
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-08-31

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-08-31
- Finding
  - Staffing and recruitment
  - Published: 2022-08-31
- Finding
  - Using medicines safely
  - Published: 2022-08-31
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-31
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2022-08-31

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-08-31
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-08-31
- Finding
  - How the provider understands and acts on the duty of candour; Working in partnership with others
  - Published: 2022-08-31
- Finding
  - Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements; Continuous learning
  - Published: 2022-08-31

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2814558757

HomeCare Compass is an independent guide and is not affiliated with the CQC.