# Consummate Care Ltd

*Operated by Consummate Care Limited.*

Consummate Care Ltd is a CQC-regulated home-care agency in Kettering.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Outstanding |

Rating published: 07/03/2024

## Practical info

- Postcode: NN14 1FG
- Registered manager: Castle, Heather
- Local authority: North Northamptonshire
- Region: East Midlands
- City: Kettering
- Last CQC check: 07/Mar/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-03-07
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-03-07

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-03-07
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2024-03-07
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-03-07
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-03-07
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-03-07

### Other

- Finding
  - Evidence: Staff wellbeing actively promoted through flexible working, recognition initiatives, career pathways, and regular supervision and support.
  - Published: 2024-03-07
- Finding
  - Evidence: Innovative approaches to community inclusion, relationship-building, and supporting people's independence, including successful transitions from hospital and care home settings.
  - Published: 2024-03-07
- Finding
  - Evidence: Comprehensive governance framework including audits, trends analysis, satisfaction surveys, and a strong learning culture when things go wrong.
  - Published: 2024-03-07
- Finding
  - Evidence: Robust partnership working with external professionals, commissioners, families, and advocacy services resulting in consistently positive outcomes.
  - Published: 2024-03-07
- Finding
  - Evidence: Strong registered manager leadership fostering an open, inclusive culture with low staff turnover and highly motivated, well-supported staff.
  - Published: 2024-03-07
- Finding
  - Evidence: Outstanding responsiveness to individuals' complex needs, including creative use of social stories, communication aids, and bespoke flexible support plans.
  - Published: 2024-03-07
- Finding
  - Evidence: Exceptionally person-centred culture with people's needs and aspirations at the heart of all decisions, including supporting people to achieve life-long dreams and reduce dependency on support hours.
  - Published: 2024-03-07
- **record_keeping** _(minor)_
  - Evidence: staff ensured that people's medicines were reviewed by prescribers, however, these were not documented in people's care plans.
  - Published: 2024-03-07

### responsive

- Finding
  - End of life care and support
  - Published: 2024-03-07
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-03-07
- Finding
  - Supporting people to develop and maintain relationships; support to follow interests and take part in activities
  - Published: 2024-03-07
- Finding
  - Meeting people's communication needs
  - Published: 2024-03-07
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-03-07

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-03-07
- Finding
  - Staffing and recruitment
  - Published: 2024-03-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse and avoidable harm
  - Published: 2024-03-07
- Finding
  - Assessing risk, safety monitoring and management; Preventing and controlling infection
  - Published: 2024-03-07
- Finding
  - Using medicines safely
  - Published: 2024-03-07

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2024-03-07
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Duty of candour
  - Published: 2024-03-07
- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2024-03-07
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-03-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2810191665

HomeCare Compass is an independent guide and is not affiliated with the CQC.