# Tailormade Healthcare Head Office

*Operated by Mr Zahir Suleman.*

Tailormade Healthcare Head Office is a CQC-regulated home-care agency in Leicester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/11/2023

## Practical info

- Postcode: LE2 1TT
- Local authority: Leicester
- Region: East Midlands
- City: Leicester
- Last CQC check: 02/Nov/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Quality monitoring included compliance spreadsheets, care plan reviews, spot checks on staff, and regular surveys of people and relatives.
  - Published: 2025-12-12
- Finding
  - Evidence: Incidents were analysed, lessons shared with staff, and improvement strategies developed in collaboration with external agencies.
  - Published: 2025-12-12
- Finding
  - Evidence: Effective partnership working with health and social care professionals, including multidisciplinary meetings and specialist referrals (e.g. SALT team, LA crisis team).
  - Published: 2025-12-12
- Finding
  - Evidence: The provider fostered an open, inclusive culture with high staff retention, regular supervisions, and staff feeling heard and valued.
  - Published: 2025-12-12
- Finding
  - Evidence: Medicines records were audited weekly and staff checked supplies regularly to ensure medicines were administered as prescribed.
  - Published: 2025-12-12
- Finding
  - Evidence: Staff were trained in safeguarding, medicines administration, infection control, and moving and handling, with evidence of safe practice.
  - Published: 2025-12-12
- Finding
  - Evidence: People had regular, matched staff who knew them well and delivered personalised, person-centred care aligned with individual care plans.
  - Published: 2025-12-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2810046143

HomeCare Compass is an independent guide and is not affiliated with the CQC.