# Sahan Cares C.I.C

*Operated by Sahan Cares C.I.C..*

Sahan Cares C.I.C is a CQC-regulated home-care agency in Hayes.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 09/04/2022

## Practical info

- Postcode: UB3 2HP
- Registered manager: Abdalla, Anab
- Local authority: Hillingdon
- Region: London
- City: Hayes
- Last CQC check: 09/Apr/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Strong partnership working with local authority, healthcare professionals, Skills for Care and community groups
  - Published: 2022-04-09
- Finding
  - Evidence: Effective governance with audits, spot checks, stakeholder surveys and clear improvement plans
  - Published: 2022-04-09
- Finding
  - Evidence: Positive, inclusive culture supporting refugee women employees with training, counselling and financial hardship schemes
  - Published: 2022-04-09
- Finding
  - Evidence: Good staff retention, clustered local working and punctual visits reported by people and families
  - Published: 2022-04-09
- Finding
  - Evidence: Strong communication support, including matching staff who speak people's first languages
  - Published: 2022-04-09
- Finding
  - Evidence: Person-centred care planning involving people and their representatives, reflecting cultural and religious needs
  - Published: 2022-04-09
- Finding
  - Evidence: Safe medicines management with regular staff competency assessments and monthly audits
  - Published: 2022-04-09
- Finding
  - Evidence: Personalised, comprehensive risk assessments with clear plans to support safety and independence
  - Published: 2022-04-09
- Finding
  - Evidence: Effective systems for learning from incidents, complaints and safeguarding alerts with monthly audits and lessons learnt
  - Published: 2022-04-09

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-09
- Finding
  - End of life care and support
  - Published: 2022-04-09
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2022-04-09
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-09
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-04-09

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-04-09
- Finding
  - Using medicines safely
  - Published: 2022-04-09
- Finding
  - Staffing and recruitment
  - Published: 2022-04-09
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-09
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-09
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-09

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-04-09
- Finding
  - Engaging and involving people, public and staff
  - Published: 2022-04-09
- Finding
  - Managers and staff being clear about their roles
  - Published: 2022-04-09
- Finding
  - Duty of candour
  - Published: 2022-04-09
- Finding
  - Promoting a positive, person-centred culture
  - Published: 2022-04-09
- Finding
  - Continuous learning and improving care
  - Published: 2022-04-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-280686795

HomeCare Compass is an independent guide and is not affiliated with the CQC.