# South East STSS (Short Term Support Service)

*Operated by Northumberland County Council.*

South East STSS (Short Term Support Service) is a CQC-regulated home-care agency in Blyth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Outstanding |

Rating published: 28/11/2017

## Practical info

- Postcode: NE24 1DX
- Registered manager: Dewison, Cerrie
- Local authority: Northumberland
- Region: North East
- City: Blyth
- Last CQC check: 10/Feb/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff felt valued, empowered and involved in service development initiatives
  - Published: 2024-02-10
- Finding
  - Evidence: Safe medicines management practices developed with a consultant pharmacist to meet best national standards
  - Published: 2024-02-10
- Finding
  - Evidence: Exceptional partnership working, regarded as a model of excellence by other providers and local authorities
  - Published: 2024-02-10
- Finding
  - Evidence: Continuous improvement culture with dedicated occupational therapy staff and plans for digital/technology-based support
  - Published: 2024-02-10
- Finding
  - Evidence: Robust management structure with integrated governance and strong relationships across health and social care elements
  - Published: 2024-02-10
- Finding
  - Evidence: 100% of staff up to date with annual safeguarding refresher training
  - Published: 2024-02-10
- Finding
  - Evidence: Innovative 'Home Safe' support team enabling safe hospital discharge within 24 hours
  - Published: 2024-02-10
- Finding
  - Evidence: Extremely person-centred service consistently achieving positive reablement outcomes and regained independence for people
  - Published: 2024-02-10

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-02-10
- Finding
  - Preventing and controlling infection
  - Published: 2024-02-10
- Finding
  - Using medicines safely
  - Published: 2024-02-10
- Finding
  - Staffing and recruitment
  - Published: 2024-02-10
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-02-10
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-02-10

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff, considering equality characteristics and duty of candour
  - Published: 2024-02-10
- Finding
  - Working in partnership with others
  - Published: 2024-02-10
- Finding
  - Continuous learning and improving care
  - Published: 2024-02-10
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-02-10
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-02-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2799033369

HomeCare Compass is an independent guide and is not affiliated with the CQC.