# YourLife (Raynes Park)

*Operated by Yourlife Management Services Limited.*

YourLife (Raynes Park) is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/11/2022

## Practical info

- Postcode: SW20 8DA
- Registered manager: Bamiro, Oluwasegun
- Local authority: Merton
- Region: London
- City: London
- Last CQC check: 10/Nov/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Proactive partnership working with external specialist organisations to deliver holistic care.
  - Published: 2022-11-10
- Finding
  - Evidence: People's views actively sought through annual questionnaires, house meetings and coffee mornings with demonstrable action taken.
  - Published: 2022-11-10
- Finding
  - Evidence: Regular audits covering medicines, complaints, safeguarding, accidents, incidents and staff training with swift action on findings.
  - Published: 2022-11-10
- Finding
  - Evidence: Positive leadership culture with staff and people speaking highly of the registered manager's impact since appointment.
  - Published: 2022-11-10
- Finding
  - Evidence: Medicines managed safely with no gaps or omissions in MARs and regular medicines audits by the registered manager.
  - Published: 2022-11-10
- Finding
  - Evidence: Comprehensive risk assessments with clear mitigation guidance covering medicines, nutrition, falls, and skin integrity.
  - Published: 2022-11-10
- Finding
  - Evidence: Staff demonstrated clear knowledge of safeguarding procedures and willingness to escalate concerns to external bodies including CQC.
  - Published: 2022-11-10
- Finding
  - Evidence: Good communication systems in place including handover sheets, communication books and diaries
  - Published: 2021-10-30
- Finding
  - Evidence: Strong team working culture with staff sharing workload and making suggestions to improve services
  - Published: 2021-10-30
- Finding
  - Evidence: Registered manager carried out regular audits and quality assurance checks to improve service delivery
  - Published: 2021-10-30
- Finding
  - Evidence: Relatives were regularly contacted and involved in care reviews and decision-making
  - Published: 2021-10-30
- Finding
  - Evidence: Staff promoted independence and treated people with respect, kindness and dignity
  - Published: 2021-10-30
- Finding
  - Evidence: People were involved in care needs assessments and had access to their own care records kept in their flats
  - Published: 2021-10-30
- Finding
  - Evidence: Staff demonstrated good understanding of Mental Capacity Act 2005 principles in practice
  - Published: 2021-10-30
- Finding
  - Evidence: Regular supervision and annual appraisal meetings held to support staff development
  - Published: 2021-10-30
- Finding
  - Evidence: Sufficient staffing levels maintained with safe recruitment practices including DBS checks and reference verification
  - Published: 2021-10-30
- Finding
  - Evidence: Staff supported people to stay safe from potential abuse and avoidable harm, with safeguarding policies accessible to all staff
  - Published: 2021-10-30
- **medication_management** _(minor)_
  - Evidence: there were no records found containing guidance for staff on how to assist a person if they were not on the premises at the time they had to take their medicines
  - Published: 2021-10-30
- **care_planning** _(minor)_
  - Evidence: the service did not assess the likelihood and severity of the risks occurring to determine the level and impact of risks on people
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2794515501

HomeCare Compass is an independent guide and is not affiliated with the CQC.