# Russell Green Care Home

*Operated by Bhandal Care Group (BSB Care) Ltd.*

Russell Green Care Home is a CQC-regulated home-care agency in Woodhall Spa.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: LN10 6SP
- Registered manager: Garnett, Julie
- Local authority: Lincolnshire
- Region: East Midlands
- City: Woodhall Spa
- Last CQC check: 10/Apr/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Independence and choice actively promoted by staff
  - Published: 2021-10-30
- Finding
  - Privacy, dignity and confidentiality of people maintained
  - Published: 2021-10-30
- Finding
  - Staff kind, attentive and person-centred in their approach
  - Published: 2021-10-30

### effective

- Finding
  - Effective working with a broad range of external healthcare professionals
  - Published: 2021-10-30
- Finding
  - Physical environment improved and adapted to meet people's needs
  - Published: 2021-10-30
- Finding
  - Nutritious food meeting individual needs and preferences provided
  - Published: 2021-10-30
- Finding
  - MCA and DoLS understood and correctly applied by staff and senior team
  - Published: 2021-10-30
- Finding
  - Regular supervision and appraisal provided to all staff
  - Published: 2021-10-30
- Finding
  - Staff training requirements recorded and a range of courses organised
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Effective internal and external communication systems including team meetings and annual satisfaction surveys.
  - Published: 2021-10-30
- Finding
  - Evidence: Comprehensive auditing and monitoring systems covering care plans, medication, infection control and equipment.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong, visible leadership from the registered manager and positive cultural change under new ownership.
  - Published: 2021-10-30
- Finding
  - Evidence: Compassionate end of life care with support extended to families at no charge.
  - Published: 2021-10-30
- Finding
  - Evidence: Active activities programme including a dedicated part-time activities coordinator.
  - Published: 2021-10-30
- Finding
  - Evidence: Well-organised, regularly reviewed care plans providing detailed individual guidance to staff.
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints handled effectively with accessible and responsive process
  - Published: 2021-10-30
- Finding
  - Compassionate, person-centred end of life care provided
  - Published: 2021-10-30
- Finding
  - Varied activities programme meeting physical and mental stimulation needs
  - Published: 2021-10-30
- Finding
  - Well-organised, detailed care plans kept under regular review
  - Published: 2021-10-30

### safe

- Finding
  - Organisational learning from significant incidents and safeguarding events
  - Published: 2021-10-30
- Finding
  - Medicines managed safely in line with good practice and national guidance
  - Published: 2021-10-30
- Finding
  - Effective infection prevention and control systems
  - Published: 2021-10-30
- Finding
  - Risk assessments reviewed and updated to reflect changing needs
  - Published: 2021-10-30
- Finding
  - Safe recruitment practices including DBS checks and references
  - Published: 2021-10-30
- Finding
  - Staffing levels sufficient to meet people's needs without rushing
  - Published: 2021-10-30

### well_led

- Finding
  - Commitment to continuous improvement and learning from previous inspection
  - Published: 2021-10-30
- Finding
  - Effective internal and external communication systems
  - Published: 2021-10-30
- Finding
  - Comprehensive auditing and quality monitoring systems in place
  - Published: 2021-10-30
- Finding
  - Positive culture and staff morale following change of ownership
  - Published: 2021-10-30
- Finding
  - Visible, supportive and empowering registered manager and senior team
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2789942334

HomeCare Compass is an independent guide and is not affiliated with the CQC.