# CSK Support 24 Ltd

CSK Support 24 Ltd is a CQC-regulated home-care agency in Oldbury.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 23/09/2023

## Practical info

- Postcode: B68 0PJ
- Registered manager: Redding, Susan
- Local authority: Sandwell
- Region: West Midlands
- City: Oldbury
- Last CQC check: 23/Sep/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-11-07
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-11-07
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-11-07
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-11-07
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-11-07

### Other

- Finding
  - Evidence: Good working relationships maintained with local authorities.
  - Published: 2023-11-07
- Finding
  - Evidence: Effective infection prevention and control practices were in place.
  - Published: 2023-11-07
- Finding
  - Evidence: The provider had detailed protocols for 'as required' (PRN) medicines and staff received competency assessments.
  - Published: 2023-11-07
- Finding
  - Evidence: People felt safe with staff and described carers as polite, kind and respectful.
  - Published: 2023-11-07
- Finding
  - Evidence: The registered manager was receptive to feedback and took positive action during the inspection.
  - Published: 2023-11-07
- Finding
  - Evidence: Complaints and concerns were addressed and responded to in a timely manner.
  - Published: 2023-11-07
- Finding
  - Evidence: Staff were recruited safely with pre-employment checks including DBS and references completed.
  - Published: 2023-11-07
- Finding
  - Evidence: Safeguarding concerns were raised in the expected timeframe and to all appropriate stakeholders.
  - Published: 2023-11-07
- Finding
  - Evidence: Staff had regular supervision and team meetings covering current information and service improvements.
  - Published: 2023-11-07
- Finding
  - Evidence: Staff were trained and skilled and demonstrated an understanding of people's care needs.
  - Published: 2023-11-07
- **staff_competency** _(minor)_
  - Evidence: Some people we spoke with told us that staff did not always read the care plan. 'These new ones they're on their phones so I have to tell them what to do'.
  - Published: 2023-11-07

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-11-07
- Finding
  - Meeting people's communication needs
  - Published: 2023-11-07
- Finding
  - End of life care and support
  - Published: 2023-11-07
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-11-07

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-11-07
- Finding
  - Using medicines safely
  - Published: 2023-11-07
- Finding
  - Staffing and recruitment
  - Published: 2023-11-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse, learning lessons when things go wrong
  - Published: 2023-11-07
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-11-07

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-11-07
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-11-07
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-11-07
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-11-07
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements
  - Published: 2023-11-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2788269816

HomeCare Compass is an independent guide and is not affiliated with the CQC.