# Enham Trust - Care & Support at Home

*Operated by Enham Trust.*

Enham Trust - Care & Support at Home is a CQC-regulated home-care agency in Andover.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 12/11/2022

## Practical info

- Postcode: SP11 6JS
- Registered manager: Carpenter, Melanie
- Local authority: Hampshire
- Region: South East
- City: Andover
- Last CQC check: 12/Nov/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Open and transparent culture; previous inspection report displayed on website
  - Published: 2022-11-15
- Finding
  - Evidence: Provider worked in partnership with external organisations including local authority and clinical commissioning group
  - Published: 2022-11-15
- Finding
  - Evidence: Provider had arrangements to obtain feedback from people and relatives; June 2022 survey showed general satisfaction
  - Published: 2022-11-15
- Finding
  - Evidence: Infection control managed well; staff had access to and used appropriate PPE
  - Published: 2022-11-15
- Finding
  - Evidence: Staff were knowledgeable about safeguarding responsibilities and able to describe types of abuse and reporting routes
  - Published: 2022-11-15
- Finding
  - Evidence: Medicines managed safely with accurate MAR records and effective governance systems identifying errors
  - Published: 2022-11-15
- Finding
  - Evidence: Safe recruitment processes in place; staff files met all Schedule 3 requirements including DBS checks
  - Published: 2022-11-15
- **person_centred_care** _(minor)_
  - Evidence: "They have to use a lot of agency workers that means I keep having to explain my care every shift"
  - Published: 2022-11-15
- **governance** _(moderate)_
  - Evidence: Actions plans were in place which highlighted that various policies and procedures required updating to reflect best practice. Additional time was required to fully embed the planned improvements.
  - Published: 2022-11-15
- **care_planning** _(minor)_
  - Evidence: Further development with some care plans was required to ensure best practice was consistently applied. The registered manager acknowledged this and was in the process of making the required changes.
  - Published: 2022-11-15
- **missed_or_late_visits** _(moderate)_
  - Evidence: "A few late calls. If the carer is 15 minutes late there is an on-call number" and "I was waiting for my lunch call...They told me the person hadn't come to work"
  - Published: 2022-11-15
- **staffing_levels** _(moderate)_
  - Evidence: "Staffing levels are a major problem as there's only two full time carers and the other three have limited availability so the two full-time carers end up having to pick up extra hours"
  - Published: 2022-11-15

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-11-15
- Finding
  - Using medicines safely
  - Published: 2022-11-15
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-11-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-15
- Finding
  - Staffing and recruitment
  - Published: 2022-11-15

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-11-15
- Finding
  - Continuous learning and improving care
  - Published: 2022-11-15
- Finding
  - Planning and promoting person-centred, high-quality care and support with openness
  - Published: 2022-11-15
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-11-15
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-11-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-278786290

HomeCare Compass is an independent guide and is not affiliated with the CQC.