# Immaculate Healthcare Services Limited Croydon

*Operated by Immaculate Healthcare Services Limited.*

Immaculate Healthcare Services Limited Croydon is a CQC-regulated home-care agency in South Croydon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/07/2023

## Practical info

- Postcode: CR2 8LD
- Registered manager: Oloniyo, Abimbola
- Local authority: Croydon
- Region: London
- City: South Croydon
- Last CQC check: 19/Jul/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-07-19
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-07-19
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-07-19

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-07-19
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-07-19
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-07-19
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-07-19
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-07-19

### Other

- Finding
  - Evidence: Staff worked well with external health and social care professionals
  - Published: 2023-07-19
- Finding
  - Evidence: Complaints resolved swiftly and professionally; open culture encouraged feedback
  - Published: 2023-07-19
- Finding
  - Evidence: People treated with dignity and respect, particularly during personal care
  - Published: 2023-07-19
- Finding
  - Evidence: Registered manager committed to continuous learning, attending local authority provider forums
  - Published: 2023-07-19
- Finding
  - Evidence: Positive, open culture with effective governance and quality monitoring systems
  - Published: 2023-07-19
- Finding
  - Evidence: Technology used effectively to ensure people were informed promptly about potentially missed or late calls
  - Published: 2023-07-19
- Finding
  - Evidence: Person-centred care with care plans developed in partnership with people and their relatives
  - Published: 2023-07-19

### responsive

- Finding
  - End of life care and support
  - Published: 2023-07-19
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-07-19
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-07-19
- Finding
  - Meeting people's communication needs
  - Published: 2023-07-19
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-07-19

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-07-19
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-07-19
- Finding
  - Using medicines safely
  - Published: 2023-07-19
- Finding
  - Staffing and recruitment
  - Published: 2023-07-19
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-07-19
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-07-19

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-07-19
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-07-19
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-07-19
- Finding
  - Leaders and the culture they created promoted high-quality, person-centred care
  - Published: 2023-07-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2783790632

HomeCare Compass is an independent guide and is not affiliated with the CQC.