# YESUK Office

*Operated by YESUK Care and Support Services Ltd.*

YESUK Office is a CQC-regulated home-care agency in St. Albans.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 10/02/2024

## Practical info

- Postcode: AL3 4JJ
- Registered manager: Lasocki, Marcin
- Local authority: Hertfordshire
- Region: East
- City: St. Albans
- Last CQC check: 10/Feb/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-03-12
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-03-12
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-03-12

### effective

- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-03-12
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2024-03-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-03-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-03-12
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-03-12

### Other

- Finding
  - Evidence: The registered manager provided out-of-hours on-call support and attended the person's home when needed.
  - Published: 2024-03-12
- Finding
  - Evidence: The care plan included detailed communication guidance and personalised preferences for the person.
  - Published: 2024-03-12
- Finding
  - Evidence: Staff were knowledgeable about safeguarding and able to describe types of abuse and reporting routes.
  - Published: 2024-03-12
- Finding
  - Evidence: Infection prevention and control measures were effective, with PPE used safely.
  - Published: 2024-03-12
- Finding
  - Evidence: Staff promoted the person's independence and supported them with activities and daily living participation.
  - Published: 2024-03-12
- Finding
  - Evidence: Person's relatives were happy with the care provided and gave positive feedback about staff compassion and support.
  - Published: 2024-03-12
- Finding
  - Evidence: Professionals praised the consistent staff team: 'The team of carers have remained consistent, promoting continuity of care and were very knowledgeable of the service user's needs.'
  - Published: 2024-03-12

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-03-12
- Finding
  - Supporting people to develop and maintain relationships and take part in activities
  - Published: 2024-03-12
- Finding
  - Meeting people's communication needs
  - Published: 2024-03-12
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2024-03-12
- Finding
  - End of life care and support
  - Published: 2024-03-12

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-03-12
- Finding
  - Preventing and controlling infection
  - Published: 2024-03-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-03-12
- Finding
  - Using medicines safely
  - Published: 2024-03-12
- Finding
  - Staffing and recruitment
  - Published: 2024-03-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-03-12

### well_led

- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-03-12
- Finding
  - Working in partnership with others; Continuous learning and improving care
  - Published: 2024-03-12
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-03-12
- Finding
  - Managers and staff being clear about their roles, quality performance and regulatory requirements
  - Published: 2024-03-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2782126420

HomeCare Compass is an independent guide and is not affiliated with the CQC.