# Head Office

*Operated by Optima Health and Social Care Ltd.*

Head Office is a CQC-regulated home-care agency in Manchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/07/2018

## Practical info

- Postcode: M34 3PR
- Registered manager: Gallimore, Colin
- Local authority: Tameside
- Region: North West
- City: Manchester
- Last CQC check: 26/Jul/2018 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Thorough complaint and incident investigation process with learning shared across the service
  - Published: 2021-10-30
- Finding
  - Evidence: Open culture with staff feeling able to raise concerns and management welcoming feedback and implementing improvements
  - Published: 2021-10-30
- Finding
  - Evidence: Robust medication oversight with regular MAR audits and documented learning from medication-related incidents
  - Published: 2021-10-30
- Finding
  - Evidence: Strong partnership working with hospitals, commissioners and CCGs to ensure seamless transitions from hospital to home
  - Published: 2021-10-30
- Finding
  - Evidence: Detailed, person-centred care records including health condition information sheets, normal ranges for observations, and cultural/spiritual needs
  - Published: 2021-10-30
- Finding
  - Evidence: Consistent care worker teams providing continuity and strong knowledge of individual service users' non-verbal communication
  - Published: 2021-10-30
- Finding
  - Evidence: Comprehensive induction and competency assessment signed off by the clinical lead before staff work independently
  - Published: 2021-10-30
- **communication_with_families** _(minor)_
  - Evidence: Some people we spoke with felt they didn't hear from the management team in the office often enough although they did hear from the nursing team frequently.
  - Published: 2021-10-30
- **staff_training** _(minor)_
  - Evidence: One member of care staff commented they had requested additional training to help them support people better but they had yet to receive it.
  - Published: 2021-10-30
- **supervision_appraisal** _(minor)_
  - Evidence: at the time of our inspection an appraisal system was being introduced
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2778242039

HomeCare Compass is an independent guide and is not affiliated with the CQC.