# Belong at Home Domiciliary Care Agency Crewe

*Operated by Belong Limited.*

Belong at Home Domiciliary Care Agency Crewe is a CQC-regulated home-care agency in Crewe.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Outstanding |
| Caring | Outstanding |
| Responsive | Outstanding |
| Well-led | Good |

Rating published: 22/08/2019

## Practical info

- Postcode: CW2 6NA
- Registered manager: Gabbert, Penelope
- Local authority: Cheshire East
- Region: North West
- City: Crewe
- Last CQC check: 22/Aug/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement of people and families in care
  - Published: 2021-10-30
- Finding
  - Promoting independence
  - Published: 2021-10-30
- Finding
  - Compassion, dignity and respect
  - Published: 2021-10-30

### effective

- Finding
  - Staff supervision and support
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act understanding and application
  - Published: 2021-10-30
- Finding
  - Nutrition and hydration
  - Published: 2021-10-30
- Finding
  - Staff training and development
  - Published: 2021-10-30
- Finding
  - Holistic health and wellbeing outcomes
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Registered manager voluntarily attended medicines review meetings to ensure staff were aware of potential side effects for individuals.
  - Published: 2021-10-30
- Finding
  - Evidence: Robust quality assurance systems including health and safety, hand hygiene, medication and documentation audits with actions set for improvement.
  - Published: 2021-10-30
- Finding
  - Evidence: Recruitment based on shared values explored at interview and embedded in induction; DBS checks refreshed every three years.
  - Published: 2021-10-30
- Finding
  - Evidence: Proactive partnership working with health professionals including Clinical Commissioning Group, SALT, dieticians and Belong Village nursing staff.
  - Published: 2021-10-30
- Finding
  - Evidence: Call monitoring system alerting management within 30 minutes of a missed visit, effectively preventing missed care.
  - Published: 2021-10-30
- Finding
  - Evidence: Innovative medicines management enabling safe self-administration and independence where possible, with monthly MAR audits.
  - Published: 2021-10-30
- Finding
  - Evidence: No agency staff used; stable, consistent staffing team with low turnover promoting continuity of care.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong learning culture with staff champions in dignity, end of life care and dementia sharing knowledge across the team.
  - Published: 2021-10-30
- Finding
  - Evidence: Holistic, person-centred health management including access to Admiral Nurse, personal trainer, gym, hairdresser and community restaurant within Belong Village.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff consistently described as kind, caring and going the extra mile; multiple award winners recognised for exceptional dedication to people they supported.
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Activities and social participation
  - Published: 2021-10-30
- Finding
  - Person-centred care planning
  - Published: 2021-10-30

### safe

- Finding
  - Risk assessment and incident management
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Recruitment procedures
  - Published: 2021-10-30
- Finding
  - Staffing levels and consistency
  - Published: 2021-10-30
- Finding
  - Safeguarding people from abuse
  - Published: 2021-10-30

### well_led

- Finding
  - Communication and staff engagement
  - Published: 2021-10-30
- Finding
  - Quality assurance systems
  - Published: 2021-10-30
- Finding
  - Leadership and culture
  - Published: 2021-10-30
- Finding
  - Working in partnership with others
  - Published: 2019-08-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-277657278

HomeCare Compass is an independent guide and is not affiliated with the CQC.