# Inglewood Residential Rest Home

*Operated by Inglewood Residential Rest Home Limited.*

Inglewood Residential Rest Home is a CQC-regulated home-care agency in Sutton Coldfield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/04/2023

## Practical info

- Postcode: B74 3ED
- Registered manager: Marshall, Zoe
- Local authority: Walsall
- Region: West Midlands
- City: Sutton Coldfield
- Last CQC check: 16/Dec/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2023-04-22
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-22
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-04-22
- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2023-04-22
- Finding
  - Adapting service, design, decoration to meet people's needs
  - Published: 2023-04-22
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-04-22

### Other

- Finding
  - Evidence: Environment improvements made including personalised rooms, redecorated communal areas, and new signage
  - Published: 2023-12-16
- Finding
  - Evidence: Partnership working with local agencies for training (skin integrity, dysphagia) and personalised care planning
  - Published: 2023-12-16
- Finding
  - Evidence: Registered manager promoted open, inclusive, person-centred culture with regular resident and relative meetings
  - Published: 2023-12-16
- Finding
  - Evidence: Governance improvements made; audits covering care plans, medicines, and infection control now effective
  - Published: 2023-12-16
- Finding
  - Evidence: Incident learning system in place with analysis shared with staff to prevent recurrence
  - Published: 2023-12-16
- Finding
  - Evidence: Effective infection prevention and control practices in place
  - Published: 2023-12-16
- Finding
  - Evidence: Staffing levels exceeded dependency tool requirements; staff had time for one-to-one interaction
  - Published: 2023-12-16
- Finding
  - Evidence: Robust safeguarding systems with staff trained to recognise and report abuse
  - Published: 2023-12-16
- Finding
  - Evidence: Risk assessments reviewed regularly and updated following incidents such as falls
  - Published: 2023-12-16
- Finding
  - Evidence: Medicines stored safely with lockable facilities, refrigeration, and daily temperature checks
  - Published: 2023-12-16
- Finding
  - Evidence: Infection prevention and control measures in place and assured as effective
  - Published: 2023-04-22
- Finding
  - Evidence: Mental Capacity Act principles understood and applied; DoLS applications made and tracked appropriately
  - Published: 2023-04-22
- Finding
  - Evidence: People supported to access healthcare professionals promptly; advice incorporated into care plans
  - Published: 2023-04-22

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-04-22
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-22
- Finding
  - Using medicines safely
  - Published: 2023-04-22
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-04-22
- Finding
  - Staffing and recruitment
  - Published: 2023-04-22
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-22

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-04-22
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-04-22
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-04-22
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-04-22
- Finding
  - Managers and staff being clear about their roles; quality performance, risks and regulatory requirements; continuous learning
  - Published: 2023-04-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2776085653

HomeCare Compass is an independent guide and is not affiliated with the CQC.