# G&P Healthcare Limited

*Operated by G & P Healthcare Limited.*

G&P Healthcare Limited is a CQC-regulated home-care agency in Cramlington.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Good |
| Well-led | Outstanding |

Rating published: 14/12/2021

## Practical info

- Postcode: NE23 1LZ
- Registered manager: Edgar, Gail
- Local authority: Northumberland
- Region: North East
- City: Cramlington
- Last CQC check: 14/Dec/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2025-12-12
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2025-12-12
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2025-12-12

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2025-12-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2025-12-12
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2025-12-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2025-12-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2025-12-12

### Other

- Finding
  - Evidence: Leadership engagement at national level including Royal College of Nursing, Skills for Care and King's Fund programmes
  - Published: 2025-12-12
- Finding
  - Evidence: Recognised externally, achieving 'Highly Commended' at the Great British Care Awards 2020
  - Published: 2025-12-12
- Finding
  - Evidence: Cultural competency demonstrated through use of private interpreters and bespoke communication methods
  - Published: 2025-12-12
- Finding
  - Evidence: Proactive infection control management, including securing PPE ahead of the pandemic
  - Published: 2025-12-12
- Finding
  - Evidence: Strong governance including regular audits, spot checks, surveys and newsletters to drive continuous improvement
  - Published: 2025-12-12
- Finding
  - Evidence: Excellent multi-agency communication and collaborative working with health and social care professionals
  - Published: 2025-12-12
- Finding
  - Evidence: Robust and highly personalised care records with detailed guidance enabling consistent, high-quality support for people with complex needs
  - Published: 2025-12-12
- Finding
  - Evidence: Outstanding leadership from registered managers who personally worked two-week shifts in each placement to understand individual needs before assigning carers
  - Published: 2025-12-12

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2025-12-12
- Finding
  - Meeting people's communication needs
  - Published: 2025-12-12
- Finding
  - End of life care and support
  - Published: 2025-12-12
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2025-12-12

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2025-12-12
- Finding
  - Staffing and recruitment
  - Published: 2025-12-12
- Finding
  - Using medicines safely
  - Published: 2025-12-12
- Finding
  - Learning lessons when things go wrong
  - Published: 2025-12-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2025-12-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-12-12

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2025-12-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2025-12-12
- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2025-12-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2025-12-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2773587590

HomeCare Compass is an independent guide and is not affiliated with the CQC.