# Nationwide Care Services Limited (Derby)

*Operated by Nationwide Care Services Ltd.*

Nationwide Care Services Limited (Derby) is a CQC-regulated home-care agency in Derby.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 25/01/2024

## Practical info

- Postcode: DE1 1JQ
- Registered manager: Warren, Jade
- Local authority: Derby
- Region: East Midlands
- City: Derby
- Last CQC check: 25/Jan/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider worked in partnership with local authority safeguarding teams and other health and social care professionals.
  - Published: 2024-01-25
- Finding
  - Evidence: People and relatives involved in care reviews and service improvements; person-centred care evidenced.
  - Published: 2024-01-25
- Finding
  - Evidence: Positive, open culture; staff felt listened to, valued and supported.
  - Published: 2024-01-25
- Finding
  - Evidence: Clear management structure with audits and quality checks monitoring call times and staff practice.
  - Published: 2024-01-25
- Finding
  - Evidence: Provider working in line with the Mental Capacity Act 2005.
  - Published: 2024-01-25
- Finding
  - Evidence: Provider investigated incidents, put actions in place, and demonstrated a learning culture.
  - Published: 2024-01-25
- Finding
  - Evidence: Infection prevention and control practices followed; PPE used in line with government guidance.
  - Published: 2024-01-25
- Finding
  - Evidence: Medicines managed in line with good practice; staff trained and records confirmed prescribed medicines administered correctly.
  - Published: 2024-01-25
- Finding
  - Evidence: Safe recruitment processes in place including DBS checks and previous work references.
  - Published: 2024-01-25
- Finding
  - Evidence: Risk assessments completed to support safe care delivery, including equipment-specific transfer guidance.
  - Published: 2024-01-25
- Finding
  - Evidence: People were safeguarded from abuse and avoidable harm; staff trained and information shared with local authority safeguarding team when required.
  - Published: 2024-01-25
- **leadership** _(minor)_
  - Evidence: There was not a registered manager in post at the time of this inspection. The provider had recruited a new manager who was due to start work at the service shortly.
  - Published: 2024-01-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2766738860

HomeCare Compass is an independent guide and is not affiliated with the CQC.