# Lilyrose Care Group Ltd - Staffordshire

*Operated by Lilyrose Care Group Limited.*

Lilyrose Care Group Ltd - Staffordshire is a CQC-regulated home-care agency in Stoke On Trent.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/03/2026

## Practical info

- Postcode: ST6 1JQ
- Registered manager: Jouini, Angela
- Local authority: Stoke-on-Trent
- Region: West Midlands
- City: Stoke On Trent
- Last CQC check: 16/Mar/2026 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Flexible approach to care, accommodating changes in people's preferences such as carer gender requests.
  - Published: 2017-09-27
- Finding
  - Evidence: People's independence was actively promoted, enabling them to remain living at home.
  - Published: 2017-09-27
- Finding
  - Evidence: Quality assurance included audits, questionnaires, spot-checks and call coverage by the registered manager.
  - Published: 2017-09-27
- Finding
  - Evidence: Staff worked effectively alongside GPs, district nurses and pharmacists to promote people's health and wellbeing.
  - Published: 2017-09-27
- Finding
  - Evidence: Registered manager acted as a Patient Congress Member, advocating for people with local commissioners.
  - Published: 2017-09-27
- Finding
  - Evidence: Staff demonstrated strong person-centred values, knowing people's individual preferences, communication styles and personal likes.
  - Published: 2017-09-27
- Finding
  - Evidence: Positive risk-taking was encouraged, with individual risk assessments co-produced with people and their relatives.
  - Published: 2017-09-27
- Finding
  - Evidence: Registered manager personally covered care calls and conducted spot-checks including medication competency assessments.
  - Published: 2017-09-27
- Finding
  - Evidence: Bespoke training arranged for staff, including specialist equipment such as breathing apparatus, with staff development actively encouraged.
  - Published: 2017-09-27
- Finding
  - Evidence: People were not rushed on their calls and calls were not missed, with staff given sufficient travel time between visits.
  - Published: 2017-09-27
- **record_keeping** _(minor)_
  - Evidence: a recent records audit had found that staff had not documented fully why they had called an ambulance for a person.
  - Published: 2017-09-27
- **complaints_handling** _(minor)_
  - Evidence: the complaints procedure in place stated...there would be an option of an independent review...The registered manager told us there was currently no provision in place for such a review.
  - Published: 2017-09-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2764871154

HomeCare Compass is an independent guide and is not affiliated with the CQC.