# DCC High Peak Home Care

*Operated by Derbyshire County Council.*

DCC High Peak Home Care is a CQC-regulated home-care agency in High Peak.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/09/2021

## Practical info

- Postcode: SK23 9TJ
- Registered manager: Oconnor, Katharine
- Local authority: Derbyshire
- Region: East Midlands
- City: High Peak
- Last CQC check: 24/Feb/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-01-18
- Finding
  - Supporting people to express their views and be involved in decisions
  - Published: 2024-01-18
- Finding
  - Ensuring people are well treated and supported
  - Published: 2024-01-18

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-01-18
- Finding
  - Supporting people to live healthier lives and access healthcare
  - Published: 2024-01-18
- Finding
  - Supporting people to eat and drink enough
  - Published: 2024-01-18
- Finding
  - Staff skills, knowledge and experience
  - Published: 2024-01-18
- Finding
  - Assessing people's needs and choices
  - Published: 2024-01-18
- Finding
  - Staff providing consistent, effective, timely care
  - Published: 2024-01-18

### Other

- Finding
  - Evidence: The service manager was open and committed to making improvements since taking post in October 2018.
  - Published: 2024-01-18
- Finding
  - Evidence: Safe recruitment practices were followed to protect people against unsuitable staff.
  - Published: 2024-01-18
- Finding
  - Evidence: People's dignity, privacy and independence were respected and promoted.
  - Published: 2024-01-18
- Finding
  - Evidence: The service worked positively in partnership with external health professionals including community paramedic team.
  - Published: 2024-01-18
- Finding
  - Evidence: Care plans were personalised and regularly reviewed with involvement from people and relatives.
  - Published: 2024-01-18
- Finding
  - Evidence: Staff training, supervision and support was in place including induction and the Care Certificate.
  - Published: 2024-01-18
- Finding
  - Evidence: Effective safeguarding systems in place with staff demonstrating good understanding of safeguarding responsibilities.
  - Published: 2024-01-18

### responsive

- Finding
  - Provision of accessible information
  - Published: 2024-01-18
- Finding
  - End of life care and support
  - Published: 2024-01-18
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-01-18
- Finding
  - Personalised care
  - Published: 2024-01-18

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-01-18
- Finding
  - Preventing and controlling infection
  - Published: 2024-01-18
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-01-18
- Finding
  - Systems and processes / safeguarding
  - Published: 2024-01-18
- Finding
  - Staffing levels and continuity
  - Published: 2024-01-18
- Finding
  - Using medicines safely
  - Published: 2024-01-18

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-01-18
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-01-18
- Finding
  - Planning and promoting person-centred care with openness and duty of candour
  - Published: 2024-01-18
- Finding
  - Managers and staff being clear about roles, quality performance, risks and regulatory requirements
  - Published: 2024-01-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2759115024

HomeCare Compass is an independent guide and is not affiliated with the CQC.