# Moorcare

*Operated by Leeds Jewish Welfare Board.*

Moorcare is a CQC-regulated home-care agency in Leeds.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/07/2022

## Practical info

- Postcode: LS17 6AZ
- Registered manager: Metcalfe, Amanda
- Local authority: Leeds
- Region: Yorkshire & Humberside
- City: Leeds
- Last CQC check: 21/Jul/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Improved record keeping, auditing processes and clear lines of accountability
  - Published: 2022-07-21
- Finding
  - Evidence: Strong partnership working with health professionals and the local Jewish community, supporting cultural and religious needs
  - Published: 2022-07-21
- Finding
  - Evidence: Transparent duty of candour processes and responsiveness to concerns
  - Published: 2022-07-21
- Finding
  - Evidence: Person-centred culture with support plans reflecting individual needs and wishes
  - Published: 2022-07-21
- Finding
  - Evidence: Lessons learned shared with staff to reduce risk of reoccurrence
  - Published: 2022-07-21
- Finding
  - Evidence: Effective infection control with sufficient PPE and additional donning/doffing training
  - Published: 2022-07-21
- Finding
  - Evidence: Safe recruitment processes and staffing levels reviewed regularly to meet people's needs
  - Published: 2022-07-21
- Finding
  - Evidence: Robust safeguarding systems with staff trained to recognise and report abuse
  - Published: 2022-07-21
- Finding
  - Evidence: Safe medicines management with monthly audits and spot-checks ensuring staff competency
  - Published: 2022-07-21

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-21
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-21
- Finding
  - Using medicines safely
  - Published: 2022-07-21
- Finding
  - Staffing and recruitment
  - Published: 2022-07-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-21

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-07-21
- Finding
  - Continuous learning and improving care
  - Published: 2022-07-21
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-07-21
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-07-21
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-21
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-07-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2757053616

HomeCare Compass is an independent guide and is not affiliated with the CQC.