# Pacific Care Services London

*Operated by Pacific Care Services (London) Limited.*

Pacific Care Services London is a CQC-regulated home-care agency in Barking.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 31/08/2022

## Practical info

- Postcode: IG11 7BT
- Registered manager: Nwamadi, Grace
- Local authority: Barking and Dagenham
- Region: London
- City: Barking
- Last CQC check: 31/Aug/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider engaged with people via regular phone monitoring and worked in partnership with the local authority forum and Skills for Care
  - Published: 2022-08-31
- Finding
  - Evidence: Open, person-centred culture with positive feedback from the person using the service and staff
  - Published: 2022-08-31
- Finding
  - Evidence: Quality assurance via team meetings, one-to-one supervision and unannounced spot checks
  - Published: 2022-08-31
- Finding
  - Evidence: Infection control measures including PPE provision and use during personal care
  - Published: 2022-08-31
- Finding
  - Evidence: Sufficient staffing with punctual attendance and robust recruitment checks including references, ID and DBS
  - Published: 2022-08-31
- Finding
  - Evidence: Risk assessments covered moving and handling, environment and personal care, and were reviewed over time
  - Published: 2022-08-31
- Finding
  - Evidence: Systems in place to safeguard people from abuse, with staff trained and aware of reporting responsibilities
  - Published: 2022-08-31

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-08-31
- Finding
  - Preventing and controlling infection
  - Published: 2022-08-31
- Finding
  - Using medicines safely
  - Published: 2022-08-31
- Finding
  - Staffing and recruitment
  - Published: 2022-08-31
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-31
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-31

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-08-31
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-08-31
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-08-31
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-08-31
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-08-31
- Finding
  - Continuous learning and improving care
  - Published: 2022-08-31

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2756333812

HomeCare Compass is an independent guide and is not affiliated with the CQC.