# Home Instead (Calderdale & Spen Valley)

*Operated by D2SCo Limited.*

Home Instead (Calderdale & Spen Valley) is a CQC-regulated home-care agency in Halifax.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Good |

Rating published: 31/10/2019

## Practical info

- Postcode: HX5 0BW
- Registered manager: Patel, Munaf
- Local authority: Calderdale
- Region: Yorkshire & Humberside
- City: Halifax
- Last CQC check: 31/Oct/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement in care and promotion of independence
  - Published: 2021-10-30
- Finding
  - Dignity, respect and compassion
  - Published: 2021-10-30

### effective

- Finding
  - Nutrition and hydration monitoring
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act compliance
  - Published: 2021-10-30
- Finding
  - Supervision and appraisal
  - Published: 2021-10-30
- Finding
  - Staff training
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Provider was no longer in breach of notification regulations, having improved since the previous inspection.
  - Published: 2021-10-30
- Finding
  - Evidence: Complaints were responded to and dealt with appropriately.
  - Published: 2021-10-30
- Finding
  - Evidence: The service was working within the principles of the Mental Capacity Act.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received appropriate training including the Care Certificate, with a robust induction and shadowing process.
  - Published: 2021-10-30
- Finding
  - Evidence: Sufficient staffing levels with regular staff teams, travel time allocated between calls, and an on-call system in place.
  - Published: 2021-10-30
- Finding
  - Evidence: People were treated with kindness, respect and compassion; independence was encouraged where possible.
  - Published: 2021-10-30
- Finding
  - Evidence: Minimum one-hour calls allowed staff to build relationships with people and attend to all needs without rushing.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff recruitment records demonstrated appropriate scrutiny including DBS checks and references prior to providing care.
  - Published: 2021-10-30
- Finding
  - Evidence: People told us they felt safe using the service and with staff; safeguarding incidents were recorded and responded to appropriately.
  - Published: 2021-10-30
- **care_planning** _(moderate)_
  - Evidence: A care file of a person who had started using the service two weeks ago did not contain any risk assessments despite the person receiving catheter care.
  - Published: 2021-10-30
- **end_of_life_care** _(moderate)_
  - Evidence: Two of the three care plans reviewed were for people who were regarded as end of life. However, the care plans made no reference to any end of life plans, preferences or contact details.
  - Published: 2021-10-30
- **incident_learning** _(moderate)_
  - Evidence: There was no system in place to monitor for patterns and trends over a period of time...no detailed analysis undertaken for patterns and trends over a set time period.
  - Published: 2021-10-30
- **supervision_appraisal** _(moderate)_
  - Evidence: There was no supervision matrix in place to show staff had planned supervisions scheduled. We saw only a limited amount of staff had received formal supervisions in the last five months.
  - Published: 2021-10-30
- **governance** _(critical)_
  - Evidence: The provider did not have adequate systems and processes for assessing and monitoring the quality of the service...breach of Regulation 17 of the Health and Social Care Act 2008.
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - End of life care planning
  - Published: 2021-10-30
- Finding
  - Care planning and review
  - Published: 2021-10-30

### safe

- Finding
  - Safeguarding
  - Published: 2021-10-30
- Finding
  - Staffing levels and recruitment
  - Published: 2021-10-30
- Finding
  - Risk assessment and management
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30

### well_led

- Finding
  - Staff engagement and culture
  - Published: 2021-10-30
- Finding
  - Record keeping
  - Published: 2021-10-30
- Finding
  - Governance and quality monitoring systems
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2755921844

HomeCare Compass is an independent guide and is not affiliated with the CQC.