# Allfor Care

*Operated by Allfor Care Services Limited.*

Allfor Care is a CQC-regulated home-care agency in Harrow.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 29/11/2023

## Practical info

- Postcode: HA3 9NS
- Registered manager: Thomas, Suzette
- Local authority: Harrow
- Region: London
- City: Harrow
- Last CQC check: 29/Nov/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Registered manager accessible out of hours; staff felt well-supported
  - Published: 2023-11-29
- Finding
  - Evidence: Incidents and concerns discussed at staff meetings and individual supervision sessions
  - Published: 2023-11-29
- Finding
  - Evidence: Care plans included guidance on cultural and communication needs; staff supported people appropriately
  - Published: 2023-11-29
- Finding
  - Evidence: Regular monthly satisfaction monitoring with people and relatives; actions taken on concerns raised
  - Published: 2023-11-29
- Finding
  - Evidence: Provider resolved previous breach of Regulation 17 (good governance) and implemented quality assurance systems
  - Published: 2023-11-29
- Finding
  - Evidence: Staff received safeguarding, medicines and infection prevention and control training
  - Published: 2023-11-29
- Finding
  - Evidence: Medicines administration records completed correctly; staff competency assessed via unannounced spot checks
  - Published: 2023-11-29
- Finding
  - Evidence: Person-centred risk assessments regularly reviewed and linked to care plans
  - Published: 2023-11-29
- Finding
  - Evidence: Electronic monitoring system used to track staff punctuality and attendance at care calls
  - Published: 2023-11-29
- Finding
  - Evidence: Safe recruitment practices including DBS, reference and right-to-work checks prior to employment
  - Published: 2023-11-29
- **missed_or_late_visits** _(minor)_
  - Evidence: one relative told us staff were sometimes late for their [relative]'s care visits.
  - Published: 2023-11-29

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-11-29
- Finding
  - Preventing and controlling infection
  - Published: 2023-11-29
- Finding
  - Using medicines safely
  - Published: 2023-11-29
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-11-29
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-11-29
- Finding
  - Staffing and recruitment
  - Published: 2023-11-29

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-11-29
- Finding
  - Continuous learning and improving care
  - Published: 2023-11-29
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-11-29
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-11-29
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-11-29
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-11-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2754362586

HomeCare Compass is an independent guide and is not affiliated with the CQC.