# 4passioncare

*Operated by 4Passion Care Ltd.*

4passioncare is a CQC-regulated home-care agency in Peterborough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/04/2022

## Practical info

- Postcode: PE2 6XU
- Registered manager: Zawe, Susan
- Local authority: Peterborough
- Region: East
- City: Peterborough
- Last CQC check: 05/Apr/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-04-05
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-04-05
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-04-05

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-05
- Finding
  - Supporting people to eat and drink enough; staff working with other agencies; supporting people to live healthier lives
  - Published: 2022-04-05
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-05
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-05

### Other

- Finding
  - Evidence: People consistently praised the caring nature of staff
  - Published: 2022-04-05
- Finding
  - Evidence: Registered manager worked proactively with healthcare professionals including GPs and district nurses
  - Published: 2022-04-05
- Finding
  - Evidence: Effective quality assurance process with regular audits to identify improvements
  - Published: 2022-04-05
- Finding
  - Evidence: Adequate supply of PPE and up-to-date infection control policies
  - Published: 2022-04-05
- Finding
  - Evidence: Medicines administration records were regularly monitored and staff were assessed as competent before administering medicines
  - Published: 2022-04-05
- Finding
  - Evidence: Staff received training, supervision and support to perform their roles effectively
  - Published: 2022-04-05
- Finding
  - Evidence: People and relatives were involved in decisions about care and support
  - Published: 2022-04-05
- Finding
  - Evidence: Staff were kind, caring and respected people's privacy and dignity
  - Published: 2022-04-05
- Finding
  - Evidence: Effective recruitment procedures ensured suitable staff were employed
  - Published: 2022-04-05
- **care_planning** _(moderate)_
  - Evidence: One risk assessment regarding skin integrity did not take into consideration that the person was spending the majority of their time in bed and how this could increase their risk of pressure ulcers.
  - Published: 2022-04-05

### responsive

- Finding
  - End of life care and support
  - Published: 2022-04-05
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-05
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-05
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-04-05

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-05
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-05
- Finding
  - Using medicines safely
  - Published: 2022-04-05
- Finding
  - Staffing and recruitment
  - Published: 2022-04-05
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-05
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-05

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2022-04-05
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-04-05
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2748194119

HomeCare Compass is an independent guide and is not affiliated with the CQC.