# Pendle Support Limited

Pendle Support Limited is a CQC-regulated home-care agency in Colne.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 20/12/2023

## Practical info

- Postcode: BB8 0BP
- Registered manager: McBeth, Sandra
- Local authority: Lancashire
- Region: North West
- City: Colne
- Last CQC check: 20/Dec/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-01-19
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-01-19
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-01-19

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-01-19
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2024-01-19
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-01-19
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-01-19
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-01-19

### Other

- Finding
  - Evidence: The registered manager worked well with the local community and other healthcare professionals.
  - Published: 2024-01-19
- Finding
  - Evidence: People were empowered to maintain independence and involved in care planning decisions.
  - Published: 2024-01-19
- Finding
  - Evidence: Staff supported people to enjoy meaningful activities and social events, including provider-purchased caravan holidays.
  - Published: 2024-01-19
- Finding
  - Evidence: The service worked effectively with a variety of healthcare professionals to support people's health and wellbeing.
  - Published: 2024-01-19
- Finding
  - Evidence: Care plans were person-centred, detailed, and included people's goals, ambitions, religious beliefs and communication needs.
  - Published: 2024-01-19
- Finding
  - Evidence: IPC practices were safe with plentiful PPE supplies and person-centred approaches to PPE preferences.
  - Published: 2024-01-19
- Finding
  - Evidence: People and relatives spoke positively about the registered manager, describing them as approachable, understanding and supportive.
  - Published: 2024-01-19
- Finding
  - Evidence: Recruitment processes were safe with all required checks including DBS undertaken prior to employment.
  - Published: 2024-01-19
- Finding
  - Evidence: People were supported to have maximum choice and control of their lives in the least restrictive way possible.
  - Published: 2024-01-19

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-01-19
- Finding
  - Meeting people's communication needs
  - Published: 2024-01-19
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-01-19
- Finding
  - End of life care and support
  - Published: 2024-01-19

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-01-19
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-01-19
- Finding
  - Staffing and recruitment
  - Published: 2024-01-19
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2024-01-19
- Finding
  - Using medicines safely
  - Published: 2024-01-19

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-01-19
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-01-19
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-01-19
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2024-01-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2748036755

HomeCare Compass is an independent guide and is not affiliated with the CQC.