# Availl (Norwich)

*Operated by Radibor Limited.*

Availl (Norwich) is a CQC-regulated home-care agency in Norwich.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 29/01/2026

## Practical info

- Postcode: NR1 1BY
- Registered manager: Genkova, Katya
- Local authority: Norfolk
- Region: East
- City: Norwich
- Last CQC check: 29/Jan/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement in care planning
  - Published: 2021-10-30
- Finding
  - Privacy and dignity
  - Published: 2021-10-30
- Finding
  - Kindness and compassion of staff
  - Published: 2021-10-30

### effective

- Finding
  - Nutrition and hydration support
  - Published: 2021-10-30
- Finding
  - Staff supervision and competency checks
  - Published: 2021-10-30
- Finding
  - Consent and Mental Capacity Act compliance
  - Published: 2021-10-30
- Finding
  - Staff training
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Feedback sought from people and relatives through surveys and reviews.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff demonstrated understanding of infection control procedures and used appropriate PPE.
  - Published: 2021-10-30
- Finding
  - Evidence: Complaints were handled positively and people felt confident raising concerns.
  - Published: 2021-10-30
- Finding
  - Evidence: People's privacy and dignity were maintained and independence was promoted.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received regular formal supervision and spot checks of care practice approximately every six weeks.
  - Published: 2021-10-30
- Finding
  - Evidence: Safe and thorough recruitment practices followed including DBS checks, references and face-to-face interviews.
  - Published: 2021-10-30
- Finding
  - Evidence: Sufficient staff available to ensure care calls were met at scheduled times with no missed calls reported.
  - Published: 2021-10-30
- Finding
  - Evidence: People and relatives felt safe with the service received and spoke positively about care staff being kind and caring.
  - Published: 2021-10-30
- **person_centred_care** _(moderate)_
  - Evidence: care plans were not always focussed on how staff should support the person to mitigate the risks to their health and wellbeing.
  - Published: 2021-10-30
- **staff_training** _(moderate)_
  - Evidence: staff told us that this platform for learning did not help them understand any changes to care practices and give them the skills and knowledge they needed.
  - Published: 2021-10-30
- **consent_capacity** _(critical)_
  - Evidence: service was supporting a person who was living with dementia...their capacity to consent to their care had not been considered in line with the legislation.
  - Published: 2021-10-30
- **governance** _(moderate)_
  - Evidence: audits undertaken were 'tick box' and did not include any actions. There was no evidence of issues being identified and addressed.
  - Published: 2021-10-30

### responsive

- Finding
  - End of life care planning
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Person-centred care planning
  - Published: 2021-10-30

### safe

- Finding
  - Infection control
  - Published: 2021-10-30
- Finding
  - Recruitment practices
  - Published: 2021-10-30
- Finding
  - Staffing levels
  - Published: 2021-10-30
- Finding
  - Medication management
  - Published: 2021-10-30
- Finding
  - Risk assessments
  - Published: 2021-10-30

### well_led

- Finding
  - Feedback and engagement
  - Published: 2021-10-30
- Finding
  - Leadership and management
  - Published: 2021-10-30
- Finding
  - Governance and auditing
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2747753362

HomeCare Compass is an independent guide and is not affiliated with the CQC.