# Care & Support Solutions

*Operated by Care & Support Solutions (North East) Limited.*

Care & Support Solutions is a CQC-regulated home-care agency in Yarm.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/08/2023

## Practical info

- Postcode: TS15 9NS
- Registered manager: Ellenor, Anne
- Local authority: Stockton-on-Tees
- Region: North East
- City: Yarm
- Last CQC check: 01/Aug/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Feedback was actively sought from people, relatives and staff and acted upon.
  - Published: 2023-08-01
- Finding
  - Evidence: The registered manager fostered an open, transparent and supportive culture with an open-door policy.
  - Published: 2023-08-01
- Finding
  - Evidence: Personalised care plans were informative and regularly reviewed with people and relatives.
  - Published: 2023-08-01
- Finding
  - Evidence: People were treated with dignity, respect and kindness; independence was promoted.
  - Published: 2023-08-01
- Finding
  - Evidence: Staff worked effectively with external professionals including district nurses and GPs.
  - Published: 2023-08-01
- Finding
  - Evidence: People's support was delivered in line with assessed needs and choices, reviewed on an ongoing basis.
  - Published: 2023-08-01
- Finding
  - Evidence: Effective infection prevention and control systems including PPE use and hand hygiene.
  - Published: 2023-08-01
- Finding
  - Evidence: Staff were safely recruited with DBS checks and references obtained prior to employment.
  - Published: 2023-08-01
- Finding
  - Evidence: Consistent staffing ensured continuity of care; people were usually supported by the same staff.
  - Published: 2023-08-01
- Finding
  - Evidence: Medicines were managed safely with clear administration records and staff training in medicines management.
  - Published: 2023-08-01
- Finding
  - Evidence: People felt safe and were protected from abuse; staff received safeguarding training and were confident applying it.
  - Published: 2023-08-01
- **governance** _(minor)_
  - Evidence: The registered manager and provider regularly reviewed the service to maintain and improve quality. However, these checks were not always recorded.
  - Published: 2023-08-01
- **staff_training** _(minor)_
  - Evidence: records did not always contain information on the types of training needed or when training needed to be refreshed to ensure it reflected current knowledge and best practice.
  - Published: 2023-08-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2742884303

HomeCare Compass is an independent guide and is not affiliated with the CQC.