# The Private Care Company

*Operated by The Private Care Company Limited.*

The Private Care Company is a CQC-regulated home-care agency in Hove.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/02/2019

## Practical info

- Postcode: BN3 2AF
- Registered manager: Kennedy, Josephine
- Local authority: Brighton and Hove
- Region: South East
- City: Hove
- Last CQC check: 16/Feb/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement in care planning
  - Published: 2021-10-30
- Finding
  - Confidentiality and privacy
  - Published: 2021-10-30
- Finding
  - Promoting independence and choice
  - Published: 2021-10-30
- Finding
  - Kindness, dignity and respect
  - Published: 2021-10-30

### effective

- Finding
  - Nutrition, hydration and healthcare access
  - Published: 2021-10-30
- Finding
  - Consent and Mental Capacity Act
  - Published: 2021-10-30
- Finding
  - Supervision and competency
  - Published: 2021-10-30
- Finding
  - Staff training and induction
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Mental Capacity Act principles were embedded in practice, with staff seeking consent before undertaking care tasks.
  - Published: 2021-10-30
- Finding
  - Evidence: Complaints process was accessible and people felt confident raising concerns; no complaints had been received at time of inspection.
  - Published: 2021-10-30
- Finding
  - Evidence: Electronic monitoring system used to log staff arrivals and departures, ensuring visit reliability and oversight.
  - Published: 2021-10-30
- Finding
  - Evidence: Care plans were detailed, person-centred, and included life histories, preferences, and risk assessments; copies held both in the office and in people's homes.
  - Published: 2021-10-30
- Finding
  - Evidence: The registered provider demonstrated strong leadership with robust quality audits, regular feedback mechanisms, and responsive communication with staff and people.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received induction aligned to the Care Certificate, quarterly supervision, competency checks, and ongoing development including health and social care diplomas.
  - Published: 2021-10-30
- Finding
  - Evidence: Consistent staffing rotas enabled staff to build strong relationships with people and deliver personalised, person-centred care.
  - Published: 2021-10-30
- Finding
  - Evidence: Medicines were administered safely using blister packs and MAR sheets, with competency checks and staff training in place.
  - Published: 2021-10-30
- Finding
  - Evidence: People felt safe and staff demonstrated strong safeguarding knowledge, including recognising signs of abuse and whistle-blowing procedures.
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Timeliness and consistency of care calls
  - Published: 2021-10-30
- Finding
  - Person-centred care planning and review
  - Published: 2021-10-30

### safe

- Finding
  - Staffing levels and recruitment
  - Published: 2021-10-30
- Finding
  - Risk assessment and management
  - Published: 2021-10-30
- Finding
  - Medication management
  - Published: 2021-10-30
- Finding
  - Safeguarding people from abuse
  - Published: 2021-10-30

### well_led

- Finding
  - Staff support and communication
  - Published: 2021-10-30
- Finding
  - Quality assurance and governance
  - Published: 2021-10-30
- Finding
  - Leadership and management culture
  - Published: 2021-10-30
- Finding
  - Working in partnership with others
  - Published: 2019-06-20
- Finding
  - Continuous learning and improving care
  - Published: 2019-06-20
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2019-06-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2740641118

HomeCare Compass is an independent guide and is not affiliated with the CQC.