# Creative Support - Durham Services

*Operated by Creative Support Limited.*

Creative Support - Durham Services is a CQC-regulated home-care agency in Stockton On Tees.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/03/2018

## Practical info

- Postcode: TS18 3DA
- Registered manager: Bellwood-High, Allison
- Local authority: Stockton-on-Tees
- Region: North East
- City: Stockton On Tees
- Last CQC check: 23/Mar/2018 - 00:00

## Inspection findings

### caring

- Finding
  - Independence promotion
  - Published: 2021-01-24
- Finding
  - Involvement in care decisions
  - Published: 2021-01-24
- Finding
  - Kindness, compassion and dignity
  - Published: 2021-01-24

### effective

- Finding
  - Nutrition and healthcare access
  - Published: 2021-01-24
- Finding
  - Staff skills and induction
  - Published: 2021-01-24
- Finding
  - Supervision and appraisal
  - Published: 2021-01-24
- Finding
  - MCA and DoLS training
  - Published: 2021-01-24

### Other

- Finding
  - Evidence: People supported to access personalised activities and pursue independence goals.
  - Published: 2021-01-24
- Finding
  - Evidence: Clear organisational vision and values embedded in practice, with open communication and staff feeling well supported by management.
  - Published: 2021-01-24
- Finding
  - Evidence: Staff knew people well and developed positive, meaningful relationships, with relatives consistently praising the caring approach.
  - Published: 2021-01-24
- Finding
  - Evidence: Strong quality assurance processes including monthly audits for health and safety, medicines management, and complaints monitoring.
  - Published: 2021-01-24
- Finding
  - Evidence: Thorough risk assessments covering a wide range of individual and environmental risks, regularly updated.
  - Published: 2021-01-24
- Finding
  - Evidence: Detailed, person-centred care plans developed with involvement of people and their relatives, reviewed monthly.
  - Published: 2021-01-24
- Finding
  - Evidence: Robust safeguarding procedures in place with staff demonstrating clear understanding of abuse types and reporting processes.
  - Published: 2021-01-24
- Finding
  - Evidence: Medicines were managed safely with appropriate storage, administration records, staff training, and regular competency checks.
  - Published: 2021-01-24
- **staffing_levels** _(minor)_
  - Evidence: We are six people down. We're trying to recruit but there isn't the interest and often the people who apply are not the right calibre for this work.
  - Published: 2021-01-24
- **medication_management** _(minor)_
  - Evidence: We recommend that the service consider the current guidance on managing medicines that need to be administered 'when required' and take action to update their practice accordingly.
  - Published: 2021-01-24
- **supervision_appraisal** _(moderate)_
  - Evidence: Regular supervisions or appraisals had not taken place, with some staff having only received one supervison this year.
  - Published: 2021-01-24
- **staff_training** _(moderate)_
  - Evidence: Staff we spoke with demonstrated an understanding of the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards, they had not received training in this.
  - Published: 2021-01-24
- Finding
  - Evidence: Staff had received training in safeguarding, infection control, MCA, CITRUS and PBS.
  - Published: 2018-04-26

### responsive

- Finding
  - Complaints handling
  - Published: 2021-01-24
- Finding
  - Activities and community access
  - Published: 2021-01-24
- Finding
  - Person-centred care planning
  - Published: 2021-01-24

### safe

- Finding
  - Staffing levels and recruitment
  - Published: 2021-01-24
- Finding
  - Risk assessment
  - Published: 2021-01-24
- Finding
  - Medicines management
  - Published: 2021-01-24
- Finding
  - Safeguarding
  - Published: 2021-01-24

### well_led

- Finding
  - Staff engagement and communication
  - Published: 2021-01-24
- Finding
  - Governance and quality assurance
  - Published: 2021-01-24
- Finding
  - Leadership and management
  - Published: 2021-01-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-274004769

HomeCare Compass is an independent guide and is not affiliated with the CQC.