# Caemac Investments Limited

Caemac Investments Limited is a CQC-regulated home-care agency in Bedford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: MK40 1NS
- Registered manager: Pareri Vathsalan, Vaishal
- Local authority: Bedford
- Region: East
- City: Bedford
- Last CQC check: 29/Nov/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2025-12-12
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2025-12-12
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2025-12-12

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2025-12-12
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2025-12-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2025-12-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2025-12-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2025-12-12

### Other

- Finding
  - Evidence: Staff demonstrated good understanding of safeguarding, medicines management and escalation procedures.
  - Published: 2025-12-12
- Finding
  - Evidence: Duty of candour and CQC notification obligations now met following previous breach.
  - Published: 2025-12-12
- Finding
  - Evidence: Staff felt well supported and supervision sessions held regularly every three months.
  - Published: 2025-12-12
- Finding
  - Evidence: Positive feedback from people, relatives and healthcare professionals about staff communication and responsiveness.
  - Published: 2025-12-12
- Finding
  - Evidence: Complaints handling improved; all complaints recorded with outcomes and trends analysed.
  - Published: 2025-12-12
- Finding
  - Evidence: Electronic monitoring system introduced allowing concerns to be identified within hours on the same day.
  - Published: 2025-12-12
- Finding
  - Evidence: Staff received all relevant training including safeguarding, MCA, infection control and COVID-19 procedures.
  - Published: 2025-12-12
- Finding
  - Evidence: Safe care and treatment improved since last inspection; scheduling system and risk assessments overhauled to ensure timely, safe care.
  - Published: 2025-12-12
- **record_keeping** _(moderate)_
  - Evidence: Person centred care planning and end of life planning and recording of people's wishes had not been included [in the improvement plan].
  - Published: 2025-12-12
- **person_centred_care** _(moderate)_
  - Evidence: One person told us, 'I have never been asked if I am ok with male carers'. A relative said, 'My [family member] would really prefer two female carers'.
  - Published: 2025-12-12

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2025-12-12
- Finding
  - Meeting people's communication needs
  - Published: 2025-12-12
- Finding
  - End of life care and support
  - Published: 2025-12-12
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2025-12-12

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2025-12-12
- Finding
  - Preventing and controlling infection
  - Published: 2025-12-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-12-12
- Finding
  - Staffing and recruitment
  - Published: 2025-12-12
- Finding
  - Assessing risk, safety monitoring and management; Using medicines safely
  - Published: 2025-12-12

### well_led

- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2025-12-12
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2025-12-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2025-12-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2732141992

HomeCare Compass is an independent guide and is not affiliated with the CQC.