# Hope Homecare Services Limited

Hope Homecare Services Limited is a CQC-regulated home-care agency in Waltham Cross.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: EN8 9SH
- Registered manager: Maimbolwa, Gail
- Local authority: Hertfordshire
- Region: East
- City: Waltham Cross
- Last CQC check: 26/Mar/2026 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Service nominated for National Care Awards for monitoring staff punctuality and delivery of high-quality care.
  - Published: 2023-12-28
- Finding
  - Evidence: Training provided for overseas staff on UK culture, social life and legal requirements.
  - Published: 2023-12-28
- Finding
  - Evidence: Service worked in partnership with GPs, district nurses and commissioners for seamless care.
  - Published: 2023-12-28
- Finding
  - Evidence: Strong staff engagement including appreciation emails, employee of the month, birthday cards, and occupational health cover.
  - Published: 2023-12-28
- Finding
  - Evidence: Innovative use of equipment to support people living with dementia, including sensory stimulation mats.
  - Published: 2023-12-28
- Finding
  - Evidence: Positive open culture with person-centred approach; digital migration of care plans undertaken.
  - Published: 2023-12-28
- Finding
  - Evidence: Management team had clear roles and responsibilities with well-established systems for monitoring the service.
  - Published: 2023-12-28
- Finding
  - Evidence: Accidents and incidents reviewed to identify trends and share learning with staff.
  - Published: 2023-12-28
- Finding
  - Evidence: Effective infection prevention and control measures with PPE provided and staff kept updated on guidance.
  - Published: 2023-12-28
- Finding
  - Evidence: Staff completed medicines administration training with competency checks; medication errors process in place.
  - Published: 2023-12-28
- Finding
  - Evidence: Robust recruitment process including DBS checks and minimum 2 professional references; good staff retention.
  - Published: 2023-12-28
- Finding
  - Evidence: People were safe and risks were assessed and managed well prior to service commencement, with measures recorded in care plans.
  - Published: 2023-12-28
- **missed_or_late_visits** _(minor)_
  - Evidence: Occasionally care calls were later than expected. This was due to adverse traffic conditions.
  - Published: 2023-12-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2727097217

HomeCare Compass is an independent guide and is not affiliated with the CQC.