# YourLife (Northampton)

*Operated by Yourlife Management Services Limited.*

YourLife (Northampton) is a CQC-regulated home-care agency in Northampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 25/05/2022

## Practical info

- Postcode: NN2 8AG
- Registered manager: Lindon, Linda
- Local authority: West Northamptonshire
- Region: East Midlands
- City: Northampton
- Last CQC check: 25/May/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Strong partnership working with GPs and emergency services
  - Published: 2024-04-13
- Finding
  - Evidence: Staff felt supported with regular supervision, spot checks and competency checks
  - Published: 2024-04-13
- Finding
  - Evidence: Person-centred care plans with detailed guidance including likes, dislikes, religion and culture
  - Published: 2024-04-13
- Finding
  - Evidence: Accidents and incidents recorded with trend monitoring and preventative action
  - Published: 2024-04-13
- Finding
  - Evidence: Effective infection prevention controls including PPE supply and COVID-19 testing
  - Published: 2024-04-13
- Finding
  - Evidence: Medicines managed safely by trained and competency-checked staff
  - Published: 2024-04-13
- Finding
  - Evidence: Sufficient staffing levels with no missed calls and visits at preferred times
  - Published: 2024-04-13
- Finding
  - Evidence: Individualised risk assessments completed and reviewed regularly with positive risk-taking supported
  - Published: 2024-04-13
- Finding
  - Evidence: People felt safe and staff demonstrated good knowledge in recognising and reporting abuse
  - Published: 2024-04-13
- **staff_competency** _(minor)_
  - Evidence: we found some short unexplained gaps in staff work history, there was no evidence this had impacted on people's safety
  - Published: 2024-04-13
- **leadership** _(moderate)_
  - Evidence: There was no registered manager in place at the time of the inspection, a manager had been recruited who was planning to register with the Care Quality Commission.
  - Published: 2024-04-13
- **record_keeping** _(moderate)_
  - Evidence: regular audits were completed by deputy managers, this process had not always identified gaps or inconsistencies in record keeping
  - Published: 2024-04-13
- **governance** _(moderate)_
  - Evidence: the monthly quality monitoring checks of the service had not consistently taken place
  - Published: 2024-04-13

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-04-13
- Finding
  - Preventing and controlling infection
  - Published: 2024-04-13
- Finding
  - Using medicines safely
  - Published: 2024-04-13
- Finding
  - Staffing and recruitment
  - Published: 2024-04-13
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-04-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-04-13

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-04-13
- Finding
  - Engaging and involving people using the service; continuous learning and improving care
  - Published: 2024-04-13
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-04-13
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-04-13
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-04-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2715667730

HomeCare Compass is an independent guide and is not affiliated with the CQC.