# Clear Thinking Care Ltd

*Operated by Clear Thinking Care Limited.*

Clear Thinking Care Ltd is a CQC-regulated home-care agency in Plymouth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 24/12/2022

## Practical info

- Postcode: PL6 8LR
- Registered manager: Millman, Lee
- Local authority: Plymouth
- Region: South West
- City: Plymouth
- Last CQC check: 24/Dec/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-10-05
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-10-05
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-10-05

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-10-05
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-10-05
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-10-05
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-10-05
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-10-05

### Other

- Finding
  - Evidence: Partnership working with healthcare professionals and external organisations to support joined-up care.
  - Published: 2022-12-24
- Finding
  - Evidence: Strong learning culture; accidents and incidents reviewed and learning shared individually and as a team.
  - Published: 2022-12-24
- Finding
  - Evidence: Open, transparent culture with clear lines of responsibility and effective communication systems across management and staff.
  - Published: 2022-12-24
- Finding
  - Evidence: Person-centred culture promoted by leadership; people's views incorporated into support plans to support autonomy.
  - Published: 2022-12-24
- Finding
  - Evidence: Governance systems strengthened post-inspection; regular audits used to drive improvements and enhance staff performance.
  - Published: 2022-12-24
- Finding
  - Evidence: Sufficient staffing levels maintained; safe recruitment practices followed to protect against unsuitable staff.
  - Published: 2022-12-24
- Finding
  - Evidence: Medicines were managed safely; staff completed training and competencies were assessed via regular spot checks.
  - Published: 2022-12-24
- Finding
  - Evidence: Safeguarding systems and processes were strengthened following previous inspection; staff understood how to raise concerns internally and externally.
  - Published: 2022-12-24

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-10-05
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-10-05
- Finding
  - Meeting people's communication needs
  - Published: 2022-10-05
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-10-05

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-10-05
- Finding
  - Preventing and controlling infection
  - Published: 2022-10-05
- Finding
  - Using medicines safely
  - Published: 2022-10-05
- Finding
  - Staffing and recruitment
  - Published: 2022-10-05
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-05

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-10-05
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-10-05
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-10-05
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-10-05
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2022-10-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2715339229

HomeCare Compass is an independent guide and is not affiliated with the CQC.