# Caremark (Broxtowe & Erewash)

*Operated by Solcare (Broxtowe & Erewash) Ltd.*

Caremark (Broxtowe & Erewash) is a CQC-regulated home-care agency in Nottingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Good |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 12/01/2024

## Practical info

- Postcode: NG10 4LS
- Registered manager: Pickering, Katrina
- Local authority: Derbyshire
- Region: East Midlands
- City: Nottingham
- Last CQC check: 12/Jan/2024 - 00:00

## Inspection findings

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2024-01-24
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-01-24
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-01-24
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-01-24
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-01-24

### Other

- Finding
  - Evidence: Provider responded promptly to inspection findings, submitting an action plan and enrolling staff on required training.
  - Published: 2024-01-24
- Finding
  - Evidence: Positive and open culture; staff felt supported and received regular supervision and competency checks.
  - Published: 2024-01-24
- Finding
  - Evidence: Staff worked proactively with external professionals such as occupational therapists.
  - Published: 2024-01-24
- Finding
  - Evidence: Care plans contained personalised information on risks and people's preferences.
  - Published: 2024-01-24
- Finding
  - Evidence: Accidents and incidents thoroughly reviewed and outcomes shared with staff to reduce reoccurrence.
  - Published: 2024-01-24
- Finding
  - Evidence: Infection prevention and control practices followed, including use of PPE and hand hygiene.
  - Published: 2024-01-24
- Finding
  - Evidence: Medicines administered safely and in line with prescribing instructions with regular competency checks.
  - Published: 2024-01-24
- Finding
  - Evidence: Electronic monitoring system used to ensure staff stayed for allocated visit times.
  - Published: 2024-01-24
- Finding
  - Evidence: Safe recruitment processes in place including DBS checks and references.
  - Published: 2024-01-24
- Finding
  - Evidence: People were safeguarded from abuse and avoidable harm; staff understood how to report concerns to relevant professionals.
  - Published: 2024-01-24
- **communication_with_families** _(minor)_
  - Evidence: Relatives had not been kept up to date with actions the service had taken when a person's needs had changed.
  - Published: 2024-01-24
- **care_planning** _(minor)_
  - Evidence: One person's communication needs had not been recorded, and important information staff told us about on how they interacted with the person did not appear in their care plan.
  - Published: 2024-01-24
- **record_keeping** _(moderate)_
  - Evidence: Gaps in people's daily care records where staff had visited but not recorded how the person was or the care and support provided.
  - Published: 2024-01-24
- **consent_capacity** _(moderate)_
  - Evidence: Mental capacity assessments had not been completed in line with best practice so it was unclear what specific decisions people could make.
  - Published: 2024-01-24

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-01-24
- Finding
  - Preventing and controlling infection
  - Published: 2024-01-24
- Finding
  - Using medicines safely
  - Published: 2024-01-24
- Finding
  - Staffing and recruitment
  - Published: 2024-01-24
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-01-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse and avoidable harm
  - Published: 2024-01-24

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2024-01-24
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-01-24
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-01-24
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-01-24
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2024-01-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2714302101

HomeCare Compass is an independent guide and is not affiliated with the CQC.