# Kapital Care (UK) Limited

Kapital Care (UK) Limited is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 14/09/2023

## Practical info

- Postcode: NW1 1TU
- Registered manager: Agbor, Thomas
- Local authority: Camden
- Region: London
- City: London
- Last CQC check: 14/Sep/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-09-14
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-09-14
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-09-14

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-09-14
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-09-14
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-09-14
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-09-14
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-09-14

### Other

- Finding
  - Evidence: Staff worked collaboratively with external agencies including local authorities and healthcare professionals.
  - Published: 2023-09-14
- Finding
  - Evidence: People were supported to have maximum choice and control, with MCA principles embedded in care plans.
  - Published: 2023-09-14
- Finding
  - Evidence: Assessments and care plans were personalised and included protected characteristics under the Equality Act 2010.
  - Published: 2023-09-14
- Finding
  - Evidence: Infection prevention and control measures including PPE supply and COVID-19 policies were in place.
  - Published: 2023-09-14
- Finding
  - Evidence: Staff felt well supported by management and reported positive morale and good communication.
  - Published: 2023-09-14
- Finding
  - Evidence: Electronic call monitoring system in place to monitor care worker timekeeping and punctuality in real time.
  - Published: 2023-09-14
- Finding
  - Evidence: People and relatives felt safe in the presence of care staff, with positive feedback about kindness and care quality.
  - Published: 2023-09-14
- **complaints_handling** _(moderate)_
  - Evidence: There was no centralised system for recording complaints and their outcomes...no record of lessons learnt following a complaint.
  - Published: 2023-09-14

### responsive

- Finding
  - End of life care and support
  - Published: 2023-09-14
- Finding
  - Meeting people's communication needs
  - Published: 2023-09-14
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-09-14
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-09-14

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-09-14
- Finding
  - Preventing and controlling infection
  - Published: 2023-09-14
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-09-14
- Finding
  - Staffing and recruitment
  - Published: 2023-09-14
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-09-14
- Finding
  - Using medicines safely
  - Published: 2023-09-14

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-09-14
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-09-14
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-09-14
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2023-09-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2714275409

HomeCare Compass is an independent guide and is not affiliated with the CQC.