# Careline Homecare (Middlesbrough)

*Operated by Care Line Homecare Limited.*

Careline Homecare (Middlesbrough) is a CQC-regulated home-care agency in Middlesbrough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 28/03/2020

## Practical info

- Postcode: TS6 6TL
- Registered manager: Stobbs, Catherine
- Local authority: Redcar and Cleveland
- Region: North East
- City: Middlesbrough
- Last CQC check: 28/Mar/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Access to advocacy
  - Published: 2021-10-30
- Finding
  - Promoting independence
  - Published: 2021-10-30
- Finding
  - Involvement in care planning
  - Published: 2021-10-30
- Finding
  - Kindness, compassion and dignity
  - Published: 2021-10-30

### effective

- Finding
  - Working with external professionals
  - Published: 2021-10-30
- Finding
  - Nutrition and hydration support
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act compliance
  - Published: 2021-10-30
- Finding
  - Supervision and appraisal
  - Published: 2021-10-30
- Finding
  - Staff training and competency
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: The service operated a rapid response function supporting hospital discharge and breakdown of informal care packages.
  - Published: 2021-10-30
- Finding
  - Evidence: The registered manager fostered an open, inclusive, positive culture and was well-regarded by both staff and people using the service.
  - Published: 2021-10-30
- Finding
  - Evidence: Effective quality assurance systems including audits, spot checks and annual surveys drove continuous improvement.
  - Published: 2021-10-30
- Finding
  - Evidence: People praised staff as kind, respectful, compassionate and dignity-preserving during personal care.
  - Published: 2021-10-30
- Finding
  - Evidence: Care plans were person-centred, detailed and regularly reviewed, reflecting people's current needs, preferences and life history.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff were well-trained with a comprehensive induction, regular supervision, appraisals, and ongoing training programmes.
  - Published: 2021-10-30
- Finding
  - Evidence: Medicines were managed safely with correctly completed MARs and regular competency assessments of staff.
  - Published: 2021-10-30
- Finding
  - Evidence: People consistently reported feeling safe, with staff demonstrating clear understanding of safeguarding responsibilities and whistle-blowing procedures.
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Flexibility and responsiveness to needs
  - Published: 2021-10-30
- Finding
  - Person-centred care planning
  - Published: 2021-10-30

### safe

- Finding
  - Infection control
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Staffing levels and recruitment
  - Published: 2021-10-30
- Finding
  - Risk assessment and management
  - Published: 2021-10-30
- Finding
  - Safeguarding
  - Published: 2021-10-30

### well_led

- Finding
  - Regulatory notifications
  - Published: 2021-10-30
- Finding
  - Feedback and continuous improvement
  - Published: 2021-10-30
- Finding
  - Leadership and culture
  - Published: 2021-10-30
- Finding
  - Governance and quality assurance
  - Published: 2021-10-30
- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2020-03-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2711694624

HomeCare Compass is an independent guide and is not affiliated with the CQC.