# Time2Care (Barnet) Ltd

Time2Care (Barnet) Ltd is a CQC-regulated home-care agency in Potters Bar.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 19/11/2021

## Practical info

- Postcode: EN6 3DQ
- Registered manager: Chibanda, Munyaradzi
- Local authority: Hertfordshire
- Region: East
- City: Potters Bar
- Last CQC check: 19/Nov/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2025-12-12
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2025-12-12
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2025-12-12

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2025-12-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2025-12-12
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2025-12-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2025-12-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2025-12-12

### Other

- Finding
  - Evidence: People were involved in decisions about their care and felt their views mattered.
  - Published: 2025-12-12
- Finding
  - Evidence: The service worked in partnership with health and social care professionals, GPs and community nurses.
  - Published: 2025-12-12
- Finding
  - Evidence: The registered manager was open, transparent and responsive to inspection feedback, making immediate improvements.
  - Published: 2025-12-12
- Finding
  - Evidence: Regular supervision meetings were in place and staff felt well supported by the registered manager.
  - Published: 2025-12-12
- Finding
  - Evidence: Staff received training in safeguarding, infection prevention and control, and mental capacity.
  - Published: 2025-12-12
- Finding
  - Evidence: Safe recruitment processes were in place with appropriate pre-employment checks.
  - Published: 2025-12-12
- Finding
  - Evidence: Staff treated people with dignity, respect and compassion; people and relatives were highly positive about the caring approach of staff.
  - Published: 2025-12-12
- Finding
  - Evidence: People felt safe and trusted staff, supported by a small, consistent staff team who knew their needs and preferences well.
  - Published: 2025-12-12
- **person_centred_care** _(minor)_
  - Evidence: Although care plans were not recorded in a person-centred way, people and relatives said their care was personalised.
  - Published: 2025-12-12

### responsive

- Finding
  - End of life care and support
  - Published: 2025-12-12
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2025-12-12
- Finding
  - Meeting people's communication needs
  - Published: 2025-12-12
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2025-12-12

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2025-12-12
- Finding
  - Using medicines safely
  - Published: 2025-12-12
- Finding
  - Staffing and recruitment
  - Published: 2025-12-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2025-12-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2025-12-12

### well_led

- Finding
  - Working in partnership with others
  - Published: 2025-12-12
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2025-12-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2025-12-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2025-12-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2708374944

HomeCare Compass is an independent guide and is not affiliated with the CQC.