# Goodluck Care Limited - Hounslow

*Operated by GoodLuck Care Limited.*

Goodluck Care Limited - Hounslow is a CQC-regulated home-care agency in Hounslow.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 20/12/2023

## Practical info

- Postcode: TW4 6JQ
- Registered manager: Jambulingam, Vijay
- Local authority: Hounslow
- Region: London
- City: Hounslow
- Last CQC check: 20/Dec/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff felt respected, supported and valued; regular supervision, monthly online meetings and WhatsApp group communication.
  - Published: 2023-12-20
- Finding
  - Evidence: Active partnership working with GPs, district nurses, pharmacies, social workers, mental health teams, day centres and colleges.
  - Published: 2023-12-20
- Finding
  - Evidence: Regular quality assurance including care plan audits, spot checks, telephone monitoring calls and annual surveys.
  - Published: 2023-12-20
- Finding
  - Evidence: Person-centred care plans including life history, cultural background, religion, preferred language and gender preferences for care staff.
  - Published: 2023-12-20
- Finding
  - Evidence: Clear management structure with defined roles, a medicines champion, and geographic senior staff coverage.
  - Published: 2023-12-20
- Finding
  - Evidence: Live electronic monitoring system for care visits to ensure visits started on time and lasted the agreed duration.
  - Published: 2023-12-20
- Finding
  - Evidence: Strong recruitment process including right-to-work checks, two references, and DBS checks for all new staff.
  - Published: 2023-12-20
- Finding
  - Evidence: Comprehensive risk assessments covering mobility, moving and handling, choking, nutrition and falls with staff guidance.
  - Published: 2023-12-20
- Finding
  - Evidence: Robust safeguarding processes with full records of concerns, investigations, local authority correspondence, and outcomes.
  - Published: 2023-12-20
- Finding
  - Evidence: People received medicines safely with comprehensive MARs including dosage, frequency, allergies, GP and pharmacy details, and staff competency assessed.
  - Published: 2023-12-20
- **medication_management** _(minor)_
  - Evidence: Where a person was refusing to take their prescribed medicines, we found that staff were not always recording the reason why the medicines were not administered.
  - Published: 2023-12-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2703145341

HomeCare Compass is an independent guide and is not affiliated with the CQC.